Threw axel don’t go through

Hi my through axel won’t go through any ideas ??

what diameter is your thru axle?

12mm axels buddy

Hi @Ian_Hancox welcome to Zwift forums.

What bike are you trying to mount?

The instructions for mounting your bike are on this support article.

One of the steps is to position the non-drive side adapter so it fits a frame either with 142 mm or 148 mm spacing. That adapter looks like this image below, but it appears to be missing from your photo.

Does your thru axle slide through that adapter?