# The app asks me to subscribe,but I already have done it

**URL:** <https://forums.zwift.com/t/the-app-asks-me-to-subscribe-but-i-already-have-done-it/623198>\
**Category:** Bugs and Support\
**Created:** [January 24, 2024, 10:42pm UTC](https://forums.zwift.com/t/the-app-asks-me-to-subscribe-but-i-already-have-done-it/623198 "2024-01-24T22:42:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Gintas\_Zilinskas](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/gintas_zilinskas/32/489872_2.png) [@Gintas\_Zilinskas](https://forums.zwift.com/u/Gintas_Zilinskas)\
**Post date:** [January 24, 2024, 10:42pm UTC](https://forums.zwift.com/t/the-app-asks-me-to-subscribe-but-i-already-have-done-it/623198/1 "2024-01-24T22:42:06Z")

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Hello,  
I need some help here, please !  
I purchased the zwift hub with the 12 months subscription offered. Everything was fine, but now the app says that my free trial has ended and I have to pay. Interestingly, when I open the zwift page on my tab, my subscription is active, but there’s nothing when I do it on my phone.  
What should I do ?  
I missed 2 days of training already because of that

P.-S. My apologies for my English