# Tacx Neo Smart 2 cadence issues after Zwift update **URL:** \ **Category:** Bugs and Support\ **Created:** [December 5, 2018, 2:22pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017 "2018-12-05T14:22:16Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![\_Troy](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/_troy/32/29293_2.png) [@\_Troy](https://forums.zwift.com/u/_Troy)\ **Post date:** [January 15, 2019, 5:14pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/84 "2019-01-15T17:14:51Z")
I think Tacx should post its Neo 2 users a cadence sensor free of charge, whilst it sorts it problems out. It is really disappointing to have spent that much money on a piece of equipment that is not really ready for launch. Embarrassing that the firmware upgrades don’t work and even more embarrassing that the Neo 2 is not really new, its just a upgrade to the Neo 1. All the problems should have been ironed out long ago. Assuming that the problem is with Tacx. Who knows? ---
**Author:** ![Mark\_Fern\_ZZRC](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/mark_fern_zzrc/32/3863_2.png) [@Mark\_Fern\_ZZRC](https://forums.zwift.com/u/Mark_Fern_ZZRC)\ **Post date:** [January 15, 2019, 6:48pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/85 "2019-01-15T18:48:42Z")
I updated the Tacx Neo 2 software yesterday to 0.0.18 and the cadence was working okay today on Apple TV 4k ---
**Author:** ![Steve\_Rice](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_rice/32/30890_2.png) [@Steve\_Rice](https://forums.zwift.com/u/Steve_Rice)\ **Post date:** [January 15, 2019, 9:56pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/86 "2019-01-15T21:56:01Z")
Mark - have you tried ERG mode? The only fix for ERG for me is a separate cadence sensor. ---
**Author:** ![Mark\_Fern\_ZZRC](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/mark_fern_zzrc/32/3863_2.png) [@Mark\_Fern\_ZZRC](https://forums.zwift.com/u/Mark_Fern_ZZRC)\ **Post date:** [January 16, 2019, 9:09pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/87 "2019-01-16T21:09:07Z")
I used ERG mode today on a workout and yesterday was riding the Tour De Zwift and cadence was fine ---
**Author:** ![Godmother\_Fox](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/godmother_fox/32/2428_2.png) [@Godmother\_Fox](https://forums.zwift.com/u/Godmother_Fox)\ **Post date:** [January 17, 2019, 1:47pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/88 "2019-01-17T13:47:44Z")
The same here - cadence seems to be OK. New Neo2 out of the box, firmware updated from 0.0 to 0.18, trainer connected directly to AppleTV via BLE. Cadence seems to be OK and reliable (also have Wahoo cadence sensor connected to Garmin Edge and both devices show the same cadence). Thus no cadence problem here … knocking on wood 😉 ---
**Author:** ![OvidiuG](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/ovidiug/32/29345_2.png) [@OvidiuG](https://forums.zwift.com/u/OvidiuG)\ **Post date:** [January 17, 2019, 6:21pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/89 "2019-01-17T18:21:01Z")
0.0.18 has indeed no BL issues on Zwift, but does not work for my in any other apps via ANT+ I see no cadence on Tacx Trainer App neither ANT+ nor BT, nor in Tacx Utility app under device testing dashboards (BT), nor in VirtuGo nor in RoadGrandTour [last 2 being only ANT+ enabled] downgrading to 0.0.15 does not restore cadence for the ANT+ I am ok with Zwift only rides for now, but my tacx neo 2 is now with the 0.0.18 a BT only Zwift only trainer! @Tacx please fix this! ---
**Author:** ![Jon\_Watkins](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jon_watkins/32/4972_2.png) [@Jon\_Watkins](https://forums.zwift.com/u/Jon_Watkins)\ **Post date:** [January 17, 2019, 9:31pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/90 "2019-01-17T21:31:11Z")
I got my replacement NEO2 direct from TACX yesterday, pre-loaded with v0.0.18. Just completed a ride on Zwift and cadence was faultless throughout. Looks like I had a faulty trainer. ---
**Author:** ![OvidiuG](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/ovidiug/32/29345_2.png) [@OvidiuG](https://forums.zwift.com/u/OvidiuG)\ **Post date:** [January 17, 2019, 10:18pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/91 "2019-01-17T22:18:48Z")
bluetooth or ANT+? ---
**Author:** ![Jon\_Watkins](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jon_watkins/32/4972_2.png) [@Jon\_Watkins](https://forums.zwift.com/u/Jon_Watkins)\ **Post date:** [January 18, 2019, 9:27am UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/92 "2019-01-18T09:27:04Z")
Both Bluetooth and Ant+ are reading correctly now 🙂 ---
**Author:** ![Stefan\_Glas](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/stefan_glas/32/6074_2.png) [@Stefan\_Glas](https://forums.zwift.com/u/Stefan_Glas)\ **Post date:** [January 24, 2019, 5:06pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/93 "2019-01-24T17:06:52Z")
Hey Jon, could you please post the 0.19 update. Tacx support is very slow … ---
**Author:** ![Vernon\_McNees\_EVO](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/vernon_mcnees_evo/32/528893_2.png) [@Vernon\_McNees\_EVO](https://forums.zwift.com/u/Vernon_McNees_EVO)\ **Post date:** [January 25, 2019, 5:39am UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/94 "2019-01-25T05:39:09Z")
Send me your email and I’ll forward the Tacx email. Not sure if I’m supposed to be doing it. 0.18 and 0.19 didn’t work for me. Ant or BT. Vmcnees@mcnees.ca ---
**Author:** ![Tim\_Rady](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/tim_rady/32/8191_2.png) [@Tim\_Rady](https://forums.zwift.com/u/Tim_Rady)\ **Post date:** [January 27, 2019, 7:12pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/95 "2019-01-27T19:12:19Z")
same here. Version .18 has not fixed the issue for me. ---
**Author:** ![Tim\_Rady](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/tim_rady/32/8191_2.png) [@Tim\_Rady](https://forums.zwift.com/u/Tim_Rady)\ **Post date:** [January 27, 2019, 7:16pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/96 "2019-01-27T19:16:58Z")
Tacx emailed me back and said to use the utility app to update to version .19, but that isn’t released on the iOS app yet. " **John - Tacx Support Team** (Tacx) Jan 25, 08:47 CET Dear, We’re sorry to hear that. We advise you to download the latest firmware version (0.19) via the Tacx Utility app. This should solve the RPM drops’s. > **[Tacx Is Now a Part of the Garmin Family | Garmin Customer Support](https://support.garmin.com/en-US/?faq=AnhyhVNNc89u96d3hGKPW5)** > > Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products. Kind Regards Tacx Support" ---
**Author:** ![waterchill](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/waterchill/32/75881_2.png) [@waterchill](https://forums.zwift.com/u/waterchill)\ **Post date:** [January 28, 2019, 2:07pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/97 "2019-01-28T14:07:21Z")
Here is the solution, how to improve the cadence on Zwift. I played around a little bit and found out that there is a tool on the internet called [https://zwiftalizer.com](https://zwiftalizer.com) There you can check how good your ANT+ or BLE connection is. 1. Buy this ANT+ Stick.It is the only with an external antenna I found on the web. This will boost your signal. [https://hmm.info/de/products/deutsch-hline-ant-usb-adapter-extended-ant-stick-mit-usb2-ant2-stick-geeignet-auch-fur-garmin-mit-externe-antenne/](https://hmm.info/de/products/deutsch-hline-ant-usb-adapter-extended-ant-stick-mit-usb2-ant2-stick-geeignet-auch-fur-garmin-mit-externe-antenne/) 2. Buy a Wahoo cadence Sensor. 3. Disable in Tacx app the Speed/Cadence ANT+ Signal 4. Connect Wahoo sensor with ANT+ not over BLE!! The response time is over ANT much faster. About 0,5seconds 5. Connect your Tacx with ANT+ 6. Drive an hour and check your logfile with zwiftalizer. In my case I have no drops, the signal strength is about 4 so very good. If everything is ok go back and switch back to BLE connection. You will notice, that connection over BLE is much slower especially the cadence. In some training plans there are areas where you have ramp up your cadence for 10seconds and make 400Watt or so. Normally you have no chance because it takes about 10-20 seconds to stabilize the cadence. Now it is easy going. You spin faster - cadence goes in 0,5s faster. Now it is a perfect setup. ---
**Author:** ![Henry\_Lu](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/henry_lu/32/19012_2.png) [@Henry\_Lu](https://forums.zwift.com/u/Henry_Lu)\ **Post date:** [February 18, 2019, 7:21pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/98 "2019-02-18T19:21:25Z")
I just updated to 18 and now cadences still screwy on BT and resistence stays same and doesn’t drive flywheel at all going down a hill… Whens this 19 coming out in Ios? ---
**Author:** ![Milan\_Vondrasek](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/milan_vondrasek/32/443012_2.png) [@Milan\_Vondrasek](https://forums.zwift.com/u/Milan_Vondrasek)\ **Post date:** [February 23, 2019, 3:26pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/99 "2019-02-23T15:26:26Z")
Could you please post the 0.0.19 update? Thx ---
**Author:** ![\_Troy](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/_troy/32/29293_2.png) [@\_Troy](https://forums.zwift.com/u/_Troy)\ **Post date:** [February 24, 2019, 2:47am UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/100 "2019-02-24T02:47:20Z")
Hi can you tell me if there is a way to find what Firmware version a Tacx Neo 2 has without getting involved in a Firmware update? I am happy with my Neo straight out of the box. I’m using Garmin cadence sensor and making sure the Neo connects via Ant+. No problems, just wanted to check. Also do I need to connect with the Tacx app? Am I missing out on anything? Warranty? Left/Right balance? etc. Thanks. ---
**Author:** ![Milan\_Vondrasek](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/milan_vondrasek/32/443012_2.png) [@Milan\_Vondrasek](https://forums.zwift.com/u/Milan_Vondrasek)\ **Post date:** [February 27, 2019, 10:16am UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/101 "2019-02-27T10:16:49Z")
Troy, you can check the FW version with the Android/iOS app without having to upgrade the FW. You are happy that you don´t have any problems, so enjoy it. 🙂 Tacx app - only L/R power balance is good, if you analyse any data, you don´t miss anything else without this app. ---
**Author:** ![\_Troy](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/_troy/32/29293_2.png) [@\_Troy](https://forums.zwift.com/u/_Troy)\ **Post date:** [February 27, 2019, 6:00pm UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/102 "2019-02-27T18:00:08Z")
Thanks Milan. ---
**Author:** ![Andy\_Hutchings](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/andy_hutchings/32/19612_2.png) [@Andy\_Hutchings](https://forums.zwift.com/u/Andy_Hutchings)\ **Post date:** [April 6, 2019, 6:41am UTC](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017/103 "2019-04-06T06:41:49Z")
Same problem also Erg mode does not turn off after you complete a workout on zwift if you go straight to free ride without turning flux 2 off and on again ! Very odd [Previous page](https://forums.zwift.com/t/tacx-neo-smart-2-cadence-issues-after-zwift-update/16017.md?page=4)