I bought a Neo because I figured the road feel would add more realism to my rides and thus motivate me to ride more. I also ride primarily with ERG mode on as it’s a bit of a pain to change gears as I go up and down inclines.
I really wish Zwift allowed me to keep road feel on in ERG mode. I get that there is an increase in resistance due to road feel, but I don’t see why the app can’t compensate for that with some data from the Tacx folks. Like other users, I’m also disappointed that the road feel is 1-2 seconds out of sync and doesn’t have adjustable intensity relative to the Tacx app.