Sudden Zwift shutdown

Bugs and Support
1

Second ride under the latest update. Zwift completely shut down with no error messages, warnings, or flags 30 minutes into a group ride. It was like the process was killed. Windows 11.64 bit OS. Never seen this behavior in 3+ years on the platform. PC was fine, and Zwift started right back up afterwards. The ride is captured right up to the moment it shut down…

2

You are not alone Alan, many of us crashed today at around 30 mins.

3

I’ve had this a few times recently, rebuilt Windows 11 on my gaming laptop a week ago its been okay since. It also happened pre update.
Touch wood.

4

Did you look at your crash logs to identify what caused the crash?

How to view windows crash logs

5

I noticed strange warning and error message as well as a chat log from a Zwift ID 2375700 (I guess that’s some system account?). All messages are not readable so I truncated them. If there is an ZHQ email I can send the full log.

[7:45:12] WARNING LEVEL: [LOC]ToUTF8–Truncation, 768 >= 512, pText=銇嬨伅銈嗐€…
[7:45:12] Chat: 2375700 (GroupEvent): 銇嬨伅銈嗐€併仭銈勩€…
[7:45:12] ERROR LEVEL: [LOC]FROM-UTF8–Conversion failed, pText=K0o0?0a0?0?..
[7:45:12] ERROR: ZwiftApp Crashed

1 Like
6

I’ll check the logs this evening and see if there is something similar.

7

Same thing, minus the “ZwiftApp Crashed” line on my iPad at the very tail end of the log.

8

I checked my error logs after HSRL last night and did have a memory leak error from Zwift about 15 minutes before getting booted. Here is the log entry

Log Name: Application

Source: Windows Error Reporting

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Karens_PC

Description:

Fault bucket 1458605831747317186, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: ZwiftApp.exe

P2: 0.0.0.0

P3: 10.0.19044.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

Attached files:

\?\C:\Users\kridnix\AppData\Local\Temp\RDR90EA.tmp\empty.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER910A.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER911A.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9147.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9187.tmp.txt

These files may be available here:

Analysis symbol:

Rechecking for solution: 0

Report Id: 19305482-1092-423b-8603-84a0778fd43b

Report Status: 268435456

Hashed bucket: f07ffe92a6c2e25ff43e0246a49cadc2

Cab Guid: 0

Event Xml:

1001

0

4

0

0

0x80000000000000

78814

Application

Karens_PC

1458605831747317186

5

RADAR_PRE_LEAK_64

Not available

0

ZwiftApp.exe

0.0.0.0

10.0.19044.2.0.0

\?\C:\Users\kridnix\AppData\Local\Temp\RDR90EA.tmp\empty.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER910A.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER911A.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9147.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9187.tmp.txt

0

19305482-1092-423b-8603-84a0778fd43b

268435456

f07ffe92a6c2e25ff43e0246a49cadc2

0