# Still in free trial mode despite paying for membership

**URL:** <https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412>\
**Category:** General Discussion\
**Created:** [April 29, 2021, 10:56am UTC](https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412 "2021-04-29T10:56:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Annie\_Davis](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/annie_davis/32/425161_2.png) [@Annie\_Davis](https://forums.zwift.com/u/Annie_Davis)\
**Post date:** [April 29, 2021, 10:56am UTC](https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412/1 "2021-04-29T10:56:00Z")

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Could someone advise me please? I had full membership but paused it for a month due to riding outside. I renewed it yesterday but my account on the app still has me in the trial mode. Zwift have charged my credit card and have set up repeat renewal for a months time so I don’t see why Im not benefitting from the full membership, What have I don’t wrong?

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**Author:** ![Nigel\_Tufnel](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/nigel_tufnel/32/487824_2.png) [@Nigel\_Tufnel](https://forums.zwift.com/u/Nigel_Tufnel)\
**Post date:** [April 29, 2021, 11:24am UTC](https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412/2 "2021-04-29T11:24:35Z")

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On what device are you running Zwift? Do you happen to see a link that says something like ‘Restore Membership’ in the lower left corner of the screen?

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**Author:** ![Annie\_Davis](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/annie_davis/32/425161_2.png) [@Annie\_Davis](https://forums.zwift.com/u/Annie_Davis)\
**Post date:** [April 29, 2021, 12:15pm UTC](https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412/3 "2021-04-29T12:15:15Z")

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iPad. I do get that option but it doesn’t work. I get an error message when I choose it. When I go to my account on the web it says I’m a member and my membership was paid yesterday

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**Author:** ![S\_Bierbichler](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/s_bierbichler/32/449247_2.png) [@S\_Bierbichler](https://forums.zwift.com/u/S_Bierbichler)\
**Post date:** [April 29, 2021, 12:18pm UTC](https://forums.zwift.com/t/still-in-free-trial-mode-despite-paying-for-membership/548412/4 "2021-04-29T12:18:36Z")

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You probably paid via iTunes. I‘m having that problem every month, it is well-known. When I quit Zwift, log in again and choose „restore purchase“ it works.