Sterzo takes me off course

[M_Michaels (A)]

I’ve been using Sterzo elite for about a month now - windows platform with companion on android, all good until a week ago- with Sterzo enabled takes me off the course of the pacer group I joined at the start of my ride and will not allow me to correct. I’ve given up and no longer using steering, so even though I cannot turn on purpose with Sterzo- it does it on it’s own

[JohnP (John)]

Hi @M_Michaels

Sorry to hear that you’re having this issue. If you haven’t tried this already, it could be that it needs calibration. Check out this article that we have, particularly towards the bottom where it discusses the calibration process and try those steps to see if it improves your situation. Another thing is making sure that the batteries are still good, and may not hurt to pair it up to the Elite Upgrado app and make sure no firmware updates are needed.

If those things don’t help, reach out to our support team and we can start taking a deeper look into this issue.

[M_Michaels (A)]

The fix you recommended very slightly improved steering predictability but did absolutely nothing for the going off course problem. I tried going to the forums there is no answer there and there is nobody else that I can contact to solve this problem.

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[Od_Avinu (Od)]

Hi @M_Michaels
I don’t know whether we have the same issue, but I’ve been highlighting the same experience for some time now. The problem I realised is that during RP rides, I am totally focused on using the Sterzo to maximise draft position, without realising that it can flip to route options at intersections (that I ignore because I’m focused on my position and just assume Zwift will make me track the RP). See my posts below:

Game Update 1.46 [August 2023]

Hi @Od_Avinu ! If you have a Sterzo or JetBlack steering block paired as a steering device, you have the ability to select different intersection options by turning your handlebars. Is there any chance this is may what caused you to turn away from the RoboPacer?

Game Update 1.46 [August 2023]

I’m using a Sterzo, but was completely away from the handlebars (and ZCA on my phone attached to them) at the time. Now if the Sterzo or other similar devices can so easily “knock you off route”, there needs to be a better way to provide positive confirmation that you definitely want to stop follo…

Game Update 1.46 [August 2023]

I think that’s the steering issue I’ve been experiencing. Whilst being very focused on using the steering to maximize draft efficiency, I haven’t paid attention to the route options pop up before junctions, and just assumed I would be routed automatically with the RP. So for example, if there is a b…

So actually, I have been “choosing” to steer away from the RP without realising, and I’ve been thinking it’s a connection, software issue etc.
Having paid more attention for the last couple of rides, I have seen the wrong route option selected (I think because I was steering for the draft position), then quickly reselected to stay with the RP.
I’m still not happy with this issue because occasionally I’ve needed to steer for the draft, but this has inadvertently forced me off the route when the left/right markers pop up, and I haven’t switched directions with the handlebars quickly enough.
I’d be interested if you try a RP ride and watch carefully how you’re steering when the route options come up.

[M_Michaels (A)]

Thanks that is a possibility, I’ll look for it. Steering is still in beta it seems, but it definitely makes the whole experience more immersive.
Thanks

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