Send logs to e-mail

fur81 · May 29, 2020, 11:22am

Hello zwifters,

After entering the “secret” log/fit menu, I’m trying to send logs to support team but, no option to send email appears, only print and shared screen:

Any idea?

(my mobile is a Xiaomi mi9t)

shooj · May 29, 2020, 7:58pm

@fur81
Thank you for the report. Screenshots are always helpful. I’ve let our QA team know.

Ben_Simpson · June 6, 2020, 4:55pm

Same issue for me, looks like it might be a xiaomi thing.
Did you find a solution, I had completed my workout and it crashed when saving so would really like the data.

fur81 · June 8, 2020, 11:12am

Nop Ben, i didn’t found a workaround…tried to send to another xiaomi via Mi Drop, but it didn’t work either…

Even tried to “unzip” the APK package of the application, look for the .fit and .log files in the mobile , but without luck …

Ben_Simpson · June 9, 2020, 9:14am

Ah, you tried the same things I was going to. It’s gone then.

Thanks for the update

Rodrigo_Kienen · August 2, 2021, 1:15pm

I have the same problem. Do you get a solution?

Andras_Lukoviczki_93 · August 28, 2021, 2:38pm

i have the same issue with Xiaomi MI8 Android 11 (MIUI Global 12.0.1.0 QEAMIXM). Is there no solution since 1 year???

Thorsten · February 8, 2022, 10:03am

Still the same problem on a Xiaomi mi 9 lite.
Would really appreciate a solution.
The requested window for e-mailing opens when you do not mark any files for sending though. Then it is possible to send an empty e-mail.