# Screen grabs no data on image **URL:** \ **Category:** Bugs and Support\ **Created:** [May 2, 2020, 10:53pm UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714 "2020-05-02T22:53:38Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Phill\_J](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phill_j/32/264346_2.png) [@Phill\_J](https://forums.zwift.com/u/Phill_J)\ **Post date:** [May 2, 2020, 10:53pm UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/1 "2020-05-02T22:53:38Z")
Hi guys. May have been asked before but can’t find a solution. Having a nightmare with Screen grabs. Every photo I take on Companion is a clean image. My app has full permissions and the very 1st 2 I took during my 7 day trial have the data on. I uninstalled and reinstalled the game on my laptop as I had conductivity issues with my Garmin Sensors. I’ve tried in the images at the end of the session, turning authorise on and off again, I’ve also clicked on and off the top right corner and nothing works. Is there anything in the Zwift config pref files I can change. Doing my nut in atm. TIA ---
**Author:** ![Nigel\_Tufnel](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/nigel_tufnel/32/487824_2.png) [@Nigel\_Tufnel](https://forums.zwift.com/u/Nigel_Tufnel)\ **Post date:** [May 3, 2020, 12:02am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/2 "2020-05-03T00:02:03Z")
On what sort of device are you running Zwift? I use Apple TV and you can toggle back and forth between them actual ‘photo’ and the clean version and choose which one you want. (Technically I guess it’s actually two shots taken a fraction of a second apart, but you still choose which one you want.) ---
**Author:** ![Ben\_Brawn\_HVR](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/ben_brawn_hvr/32/502856_2.png) [@Ben\_Brawn\_HVR](https://forums.zwift.com/u/Ben_Brawn_HVR)\ **Post date:** [May 3, 2020, 12:10am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/3 "2020-05-03T00:10:06Z")
So you are saying you take a screen grab but after saving its not in the companion app? Or not on strava? I know strava can block the images. But you seem to be saying you can’t get any image on zwift companion? ---
**Author:** ![Phill\_J](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phill_j/32/264346_2.png) [@Phill\_J](https://forums.zwift.com/u/Phill_J)\ **Post date:** [May 3, 2020, 12:17am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/4 "2020-05-03T00:17:02Z")
I am using a laptop running windows 10 and use companion on my Samsung Gakaxy S9. ---
**Author:** ![Phill\_J](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phill_j/32/264346_2.png) [@Phill\_J](https://forums.zwift.com/u/Phill_J)\ **Post date:** [May 3, 2020, 12:19am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/5 "2020-05-03T00:19:38Z")
Ben. Nope. I take a screen grab and at the end when I view my grabs before saving my ride there is no “dashboard” info on any of them. ---
**Author:** ![Ben\_Brawn\_HVR](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/ben_brawn_hvr/32/502856_2.png) [@Ben\_Brawn\_HVR](https://forums.zwift.com/u/Ben_Brawn_HVR)\ **Post date:** [May 3, 2020, 12:26am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/6 "2020-05-03T00:26:35Z")
Found this [https://forums.zwift.com/t/clean-screenshots/13867/4?u=ben\_brawn](https://forums.zwift.com/t/clean-screenshots/13867/4) Which is the opposite of your problem. Try playing with the upload images options. ---
**Author:** ![Phill\_J](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phill_j/32/264346_2.png) [@Phill\_J](https://forums.zwift.com/u/Phill_J)\ **Post date:** [May 3, 2020, 12:40am UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/7 "2020-05-03T00:40:25Z")
Cheers Ben, I will have a look into that tomorrow. Off for some kip now. ---
**Author:** ![Phill\_J](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/phill_j/32/264346_2.png) [@Phill\_J](https://forums.zwift.com/u/Phill_J)\ **Post date:** [May 7, 2020, 3:10pm UTC](https://forums.zwift.com/t/screen-grabs-no-data-on-image/430714/8 "2020-05-07T15:10:45Z")
Tried everything. Even uninstalled the app from my laptop and my mobile, pre-installed and still have the same issue. At the end of my session before saving the images are just blank, click on the logo top right and then the clean image comes up. Very frustrating.