I purchased the H3 via REI and their 20% off.
Exchanged for another when the power connector crapped out. I shipped the replacement to the store but due to CV19 they would not take the bad one (PS only issue) back so I now have two.
Both exhibit the “knocking” issue that i have come across online. If I pedal smoothly it disappears but uneven pedaling due to increased watts draw it comes around. Verified it is not pedals, cleats, or crank. Any new ideas on this?
Second issue has happened once. Doing Zwift and doing the main Mountain loop with the climb to the tower. I ride in the garage and it was ~90 F (big fan on me) and I did ~200 watts on the main climb. For pitch up to the tower I have to stand and I was doing ~250 watts. About 2/3 of the way the resistance suddenly gave way and max wattage was ~180 no matter what gearing. After a couple of minutes the resistance came back but soon cut out for the rest of the climb. Partway down the resistance came back (hit 900 watts on little rise 1/3 of the way down). I assume this issue is overheating protection but wanted to make sure.
Any ideas on either of these issues? Really other than the knocking and cheap connector cable I really like the units.
I have had ZERO response from Saris despite multiple emails. I am very tempted to return and replace with a Kickr or Kickr Core.
Any ideas appreciated. Thanks, chris