Hi,
I’m located in Norway and having an issue with my right Zwift Play controller. It does not turn on and I cannot get the blue light at all.
What I’ve tried:
• Hard reset (holding Z button for 30 seconds)
• Charging via USB-C (confirmed cable and charger work)
• Removing Bluetooth pairings and reinstalling Zwift and Companion
The left controller works fine, but the right one seems completely dead.
Has anyone experienced this? Any suggestions before I contact support?
Thanks in advance!
Sounds like you’ve done the basic troubleshooting steps so now contacting support would be the way to go.
Did you ever get a solution for the controller not working?
I have a similar issue with my right controller working, but the left controller does not work after performing all the troubleshooting options that you identified above.
I have contacted Support, and I am still waiting on a reply from them.
Thanks,
Scott,
I had the same problem recently – my right controller worked fine, but the left one wouldn’t respond even after trying all the troubleshooting steps. I contacted Support, and they ended up sending me a replacement after about a week. I returned the old one, and the new controller works perfectly now.
Hopefully, you’ll get a quick resolution too!
Reidar,
Appreciate the quick reply. I am glad Support got you back to riding so quickly.
Thanks,
Scott
Feb 2026 and I am seeing this issues with my Zwift controller on my Zwift Ride. I contacted customer support and they seemed as if they would maybe do a replacement and then they went dark. I tried riding today and the Zwift worked well for 20 minutes and then the right controller went from intermittent to full fail. I again tried the trouble shooting. Now I am done with bike for the day because the controller won’t turn on.
Has anyone on this thread gotten it resolved? Given the terrible customer service. I am considering boxing it back up and returning it.
Thanks for reading and hoping someone has a positive outcome on this.