Rider Spinning Uncontrollably


(Samuel Mendelow) #1

Hey Zwift, I really was enjoying the Laurens Ten Dam group ride tonight and was on the front of the front group for 51min and then my rider started spinning in a 3 meter circle, and wouldn’t stop, so I had to abandon the ride and close Zwift, and obviously after that I was done for the night. Not sure why it happened, but really was looking forward to the last lap with Laurens.


(Jon Mayfield) #2

Sorry about that Samuel. A few others have reported that behavior over the last 10 days or so and we’re actively investigating the issue and coming up with a hopeful fix.  It is rare, but today was your unlucky day.   Thanks for letting us know - we saw you having issues during the ride and the guys looking into the fix felt bad for you.

Jon


(Samuel Mendelow) #3

Jon,

Thanks for responding, glad to know you guys are working on it and that you saw it, should make finding a fix easier. Other than that great ride tonight!! Thanks for putting it on!

Samuel