Rider speed. Not moving.?

If this was an item I bought in a store I would be having some words with a salesman. Glitchy af. No support for android? Beta version? First wouldn’t move the rider. Then super slow 5-6 mph. Delete reinstall. Finally works. How do I get to my profile on the app? Lots of time spent going through forums but there’s so many problems and no definitive answers. How do I use two users on the same iPad.? Sufferfest better?