Ride workouts not registering

Any advice on where to go with my issue of bike workouts #1 & #2 not registering in the ZA Academy 19, both run workouts appear to be registered, bit pointless continuing at this rate.

I am sure the team at HQ will get it sorted out so I would continue riding and be sure to save the .fit files or maybe a few screen shots for good measure just in case.

I got a response from Zwift support yesterday saying the workouts are being correctly tracked internally, even though they will show as different workouts in the app and website.


It’s like Chris wrote, I had the same problem after deciding to ride additional 30min after the completed workout. They sorted out but asked for some Screenshots or links to Strava or trainingpeaks. I’m now waiting for the correct view in the app and website, they told it can take a couple of days. Really recommended support up to now.