Ride lost when using companion app

Hi all,

I have a strange issue only when I use the app and laptop together.

When I ride using only the laptop in front of me and finish and save the workout I get an upload to strava and registered workout in my activities.

If I however use the ZCA during the workout it gets corrupted somehow and after finishing and saving on the laptop nothing gets uploaded or registered in my activities. Also nothing is found in the activities folder / .fit files folder. I close the app before I finish the ride. I am on the same wifi with the laptop and the app.

What do I need to do differently?

Best regards,
Levi

Don’t know if it’s same or similar issue. But I did a workout today with zwift on iPad and companion on iPhone. Not only can’t I see my workout but it says I did a ride of 10km less.
I’m waiting on a response form support.