Restore purchase and network error


(Rachel Gorman) #1

I have logged into Zwift today and it thinks I’m on a free trial - I have had a fully paid membership for over 2 years. Tried to restore purchase in case for some reason membership has lapsed but I keep getting a network error message. is there a problem with my account. I was under the impression I had been paying my monthly subscription still even though had a bit of a break from using Zwift? Any ideas?


(Paul Allen) #2

You might get a faster response by submitting a ticket: https://support.zwift.com/hc/en-us/requests/new