Repeatedly Damaged Zwift Ride Frame – Anyone Else Having Issues?

Zwift Shop Zwift Equipment
1

Hi everyone,

I wanted to share my recent experience with the Zwift Ride frame and see if others have faced similar issues.

I ordered the Zwift Ride frame and, unfortunately, when it arrived, the chain ring was bent. Even when turning by hand, it either got stuck (when it came into contact with another part of the frame) and made it impossible to turn further, or the chain would fall off due to bending.

Zwift support was fantastic about it and quickly sent out a replacement frame.

However, to my surprise, the replacement arrived with the exact same issue—another bent chain sprocket!

I’m now waiting on my third frame and really hoping this one comes undamaged.

For context, I’m located in the Czech Republic, and the shipments have all come via Fedex. I’m not sure if the issue is happening at the Zwift warehouse, during shipping, or maybe due to how the product is packaged or stored.

Has anyone else had similar problems with the Zwift Ride frame, especially with damaged parts on arrival? Is this just really bad luck, or is it a recurring problem?

Would be great to hear about your experiences or any advice on what else I could try. Thanks!

Will update when third product comes.

2

Yes, there have been lots of reported problems like this.

3

Update:

The third frame arrived with different packaging — it looks updated and noticeably more robust. The frame is better protected and held securely in place with pins instead of the previous straps. The chainring is also in good condition, with no visible bends.

Overall, a clear improvement!

2 Likes
4

Hi @Tomas_Macoun

I’m Haziel from Zwift, and I wanted to share that we are relieved to hear that your Zwift Ride Frame arrived safely and in good condition.

It’s wonderful to know that the new packaging has made such a positive impact, ensuring everything reaches you securely. We know how important your equipment is to your riding experience.

If there’s anything else you need or any questions you have, please don’t hesitate to contact us. We’re always here to support you!