Re-activate kids account


My son has a kid account and Zwift is asking to pay 14.99 euro in order to activate his account. I paid 28/09/2023 but the account is still deactivate.
Finally, I read that the kids under 10 years old should not pay.
How can I get the money back and reactivate the account?


You’ll need to contact support directly to discuss this issue.

You might be lucky and one of the Zwift staff may read this and reach out to you.