Production Defect? Zwift Ride Frame does not fit on Zwift Hub

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1

Hello everyone,

i got the the Zwift Hub and now bought the Zwift Ride Frame. I wanted to install it today. I removed the cassette and installed the Zwift Cog 2. I also installed the Drive-Thru Axels adapters. Of course, I set up the 142mm adapters according to the instructions. However, the frame doesn’t fit on it - I tried all the angles. It’s just too tight. At First i thought I am too dumb for this, but it became cIear, that it is not the right size. I am absolutely negatively surprised and my mood is…

Nevertheless: Does anyone have an explanation?

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2

Would it fit if you took the chain out of the dropout? The photos make it look like the chain is causing the issue, because it shouldn’t be where you have it.

3

Thanks for your advice, but the chain is placed exactly where it should be according to the setup video. This is how the frame was delivered. I haven’t changed anything about it.

If I put the frame on the Smart Trainer without the non drive-side adapter, it could be attached.

I now read in the comments of the setup video on YouTube that someone had the same problem and the rear dropouts were 20mm too narrow.

Does anyone know the measurements for this so that I can check the numbers?

4

You do realize the chain (at least eventually) has to be put onto the cog, right?

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5

Hey John, thanks for your advice.

The photos are not the best, so maybe they do not show the real Problem.

The chain has to put on the cog after the frame is on the trainer and secured with the thru-axle, but i can not get the frame on/between the adapters.

Maybe i make some new photos to show it.

6

Maybe the frame spacing is wrong? There have been a few reports about that. The overall length of the axle is 142mm, and there should be a 3.5mm recessed part in the frame for it to fit into, making the distance 135mm between the dropout faces. Or measure 142mm into the recessed part of the dropouts. Minor variation shouldn’t cause a problem.

7

The chain doesn’t have to be put on after the bike is on the trainer. The chain could be put on from the position shown in the photo.

My concern is that, per the photo, the chain appears to be blocking the slot in the dropout that should slide onto the trainer.

8

If that’s what’s happening, another thing to try would be pulling the chain forward before putting the bike on the trainer, just to check fit with the chain completely out of the way. Of course that would not allow it to be ridden but it might clarify whether it’s really a frame fit issue.

9

Hi @F_M5. This is Alejandro from Zwift! Appreciate you took the time to use this space to post your concerns, and I couldn’t let this go without jumping in to help you out! First, I want to apologize for the delay in getting back to you. I’ve found the ticket you opened via email, and I’m happy to know one of my Support Colleagues already assisted you.

If there is anything else we can help you with, please do not hesitate to write us at support@zwift.com.