Problem with gift card

Yesterday i decided to buy a 3 month year subscription gift card after the trial week. I completed the payment on my mobile phone and chose download the code in pdf, but the web got freze and i couldn’t get the code anyway. i tried to refresh the web but Chrome got stuck and opened a new window.

I received by email the receipt of the purchase and the ID of the transaction, but i i didn’t receive the subscription code. Is there anyway to download the pdf with the code again? Will support team solve the problem shortly? (My free trial ends tomorrow).

Thanks in advance.