# Problem with gift card

**URL:** <https://forums.zwift.com/t/problem-with-gift-card/504238>\
**Category:** General Discussion\
**Created:** [August 2, 2020, 2:08pm UTC](https://forums.zwift.com/t/problem-with-gift-card/504238 "2020-08-02T14:08:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Angel\_TA](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/angel_ta/32/47767_2.png) [@Angel\_TA](https://forums.zwift.com/u/Angel_TA)\
**Post date:** [August 2, 2020, 2:08pm UTC](https://forums.zwift.com/t/problem-with-gift-card/504238/1 "2020-08-02T14:08:07Z")

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Yesterday i decided to buy a 3 month year subscription gift card after the trial week. I completed the payment on my mobile phone and chose download the code in pdf, but the web got freze and i couldn’t get the code anyway. i tried to refresh the web but Chrome got stuck and opened a new window.

I received by email the receipt of the purchase and the ID of the transaction, but i i didn’t receive the subscription code. Is there anyway to download the pdf with the code again? Will support team solve the problem shortly? (My free trial ends tomorrow).

Thanks in advance.

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**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\
**Post date:** [August 3, 2020, 6:02pm UTC](https://forums.zwift.com/t/problem-with-gift-card/504238/2 "2020-08-03T18:02:08Z")

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Closed on August 3, 2020, 6:02pm UTC