# Polar Verity Sense connects on Windows 11 but sends no heart-rate data in Zwift — firmware 3.0.16 **URL:** \ **Category:** Bugs and Support\ **Created:** [August 5, 2026, 2:26pm UTC](https://forums.zwift.com/t/polar-verity-sense-connects-on-windows-11-but-sends-no-heart-rate-data-in-zwift-firmware-3-0-16/670113 "2026-08-05T14:26:17Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![Paul\_Southworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_southworth/32/538336_2.png) [@Paul\_Southworth](https://forums.zwift.com/u/Paul_Southworth)\ **Post date:** [August 5, 2026, 3:44pm UTC](https://forums.zwift.com/t/polar-verity-sense-connects-on-windows-11-but-sends-no-heart-rate-data-in-zwift-firmware-3-0-16/670113/3 "2026-08-05T15:44:07Z")
Well there’s this… > [@Polar H9/H10 no signal](https://forums.zwift.com/t/polar-h9-h10-no-signal/659847/46): > > Hi @Mark_Nesbitt Shuji at Zwift HQ here. Looked through your server logs for clues, and I found you’re using Zwift on a Windows PC. If your Polar H10 is using their firmware version 4.1.10 or newer - those versions comply with an EU regulation for data privacy. With Windows - this means you’ll wan… > [@Can't Pair Polar H9 or H10 Heart Rate Monitor? \[April 2026\]](https://forums.zwift.com/t/cant-pair-polar-h9-or-h10-heart-rate-monitor-april-2026/661648): > > A firmware update for Polar H9 and H10 heart rate monitors (HRM) may cause these monitors to no longer appear in the Zwift Pairing Screen. [Polar’s firmware version 4.1.10](https://support.polar.com/en/updates/polar-h10-firmware-update-4110) and newer comply with the [European Union Radio Equipment Directive](https://eur-lex.europa.eu/eli/dir/2014/53/oj/eng) to safeguard personal data. Apple and Android devices running… And then there’s this in game version 1.118 but I don’t know if it’s relevant or not here > [@Game Update v 1.118 \[July 2026\]](https://forums.zwift.com/t/game-update-v-1-118-july-2026/669603/1): > > - Secure BLE connection improvements on Windows. Jordi appears to be following the advice given --- _[View the full topic](https://forums.zwift.com/t/polar-verity-sense-connects-on-windows-11-but-sends-no-heart-rate-data-in-zwift-firmware-3-0-16/670113)._