Play controllers dropping Bluetooth and reconnecting

Zwift hub and Play controllers are connected to MacBook (pre M1 chip) directly on the start screen (not via companion). Hub is also transmitting HRM.

On log in Hub and Play both pair up fine. Works well for a while. Then I’ll get a message that Zwift has discovered steering. One of the controllers will buzz w haptic feedback as when first pairing. This will happen multiple times in an hour long ride. Last night in a 45 min race I think it happened 7 or 8 times. And there were moments when I wanted to shift electronic gears via the controllers that the game would not respond. I would press shift and steer buttons and a few seconds later get the message that Steering was Discovered and the controller would buzz. It would work for several minutes and repeat.

I checked firmware for Play and Hub and both are up to date.

I have the same issues with my Macbook air M1 and zwift play controllers.
It temporarily disables steering for one controller.
Also happens several times during a ride. I thought its an interference with something but seems I m not alone…

P.S. using the kickr v5 so no shifting for me

I habe the same issue with my Win Notebook :frowning:

I also have this issue. Windows 11.

A solution that works for me (a Windows user of Zwift)…

I had terrible frequent disconnection issues with my play controllers but I wondered if the USB receiver in my computer might not as capable as what the Play controllers use. I purchased the following and after installing and many rides and miles later I have not had a single disconnect since. I had Bluetooth 4.x in the PC at it came from the manufacturer but now with this I have Bluetooth 5.3. It says it’s for Windows so I don’t have a similar answer for Mac users.

TP-Link USB Bluetooth Adapter Bluetooth 5.0/5.3 Dongle Receiver (UB500)
Follow installation instructions and disable existing internal Bluetooth function before attaching and installing UB500 and downloading/installing their driver software for the device.

I can’t insert url’s but it seems you can go to Amazon and search for: B09DMP6T22

Hope this is helpful for others.

David