Perfect customer

passionate cyclist
subscription fee not an issue
likes technology
local roads very poor
local driving standars bad
local air quality not good
paying subscriber since the start (jan 2016)

cancelled subscription, too many problems (new and recuring), terrible communication, total ignorance of the communities requests (very basic requests) and a track record signalling nothing will change and no hint of any ambition to change. how did zwift mess this up so bad?