Payment not working....


(Graham Palmer) #1

I’ve tried to use both paypal and a CC…both are ‘accepted’ …but there is no confirmation nor can I access the ‘site’ to train…


(Johan Persson) #2

I’m having the same issue.

Tested in both Chrome and Safari. Turning on debug in the browser I noticed that a POST to https://my.zwift.com/api/profiles/20404/payment_method is resulting in an internal server error (500).


(Eric C. (Zwift HQ)) #3

Hi Graham

Can you please submit a support ticket? We can track the issue better this way (http://bit.ly/ZwiftSupport).

Johan - I see yours in our system and we’ll get to it shortly.

Thank you both for your patience!


(Uwe Boehm @ Daum 8i (C)) #4

Same problem here.

Firefox reports “NetworkError: 403 forbidden” - https://my.zwift.com/api/subscription

Response from zwift: gateway.subscription.creation.failed.


(Jeroen van den Dries) #5

I want to subscribe to zwift but have the same issue.


(Scott) #6

Hi Jeroen - we’ve got your ticket and looking into it. Stay tuned.


(Ruud Jacobs) #7

my free trail is over. i want to pay with visa but i see only a verifying payment proces, screen now for more then a hour. 


(Eric C. (Zwift HQ)) #8

Hi Ruud,

Try clearing the cache on your browser and disabling all pop-up blockers before trying again.