# Payment issues, member since 2015

**URL:** <https://forums.zwift.com/t/payment-issues-member-since-2015/282326>\
**Category:** Bugs and Support\
**Created:** [March 25, 2020, 10:12am UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326 "2020-03-25T10:12:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Joms\_Kartero](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/joms_kartero/32/203164_2.png) [@Joms\_Kartero](https://forums.zwift.com/u/Joms_Kartero)\
**Post date:** [March 25, 2020, 10:12am UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/1 "2020-03-25T10:12:11Z")

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Created my zwift account way back 2015, now im back and it says 7kms remaining upgrade

So i decided to pay $15 for the sub, my debit mastercard sent and sms for the confirmation of my payment

Now log on to zwift android, it now says free 25kms,  
Zwift on for 25kms and it now says trial expired

I canr ride anymore, it has only been 24 hours

Note: i paid via desktop pc, i cant pay using mobile android  
Im using android to zwift

Please help

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**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\
**Post date:** [March 25, 2020, 12:33pm UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/3 "2020-03-25T12:33:22Z")

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Are you using same email address that you use to sign up?

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**Author:** ![Joms\_Kartero](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/joms_kartero/32/203164_2.png) [@Joms\_Kartero](https://forums.zwift.com/u/Joms_Kartero)\
**Post date:** [March 25, 2020, 2:04pm UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/4 "2020-03-25T14:04:07Z")

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I sent an email to zwift support, pm zwift on fb msgr, will check if they have chat support

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**Author:** ![Joms\_Kartero](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/joms_kartero/32/203164_2.png) [@Joms\_Kartero](https://forums.zwift.com/u/Joms_Kartero)\
**Post date:** [March 25, 2020, 2:04pm UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/5 "2020-03-25T14:04:55Z")

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Yup, using the same email to login to zwift and to pay the sub

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**Author:** ![Marc\_Bell\_T1D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/marc_bell_t1d/32/336109_2.png) [@Marc\_Bell\_T1D](https://forums.zwift.com/u/Marc_Bell_T1D)\
**Post date:** [May 4, 2020, 1:05pm UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/6 "2020-05-04T13:05:35Z")

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The same with me. And I’m receiving just automatic answer from the support. ☹

Today will finish my trial mode and I don’t know what to do.

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**Author:** ![Joms\_Kartero](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/joms_kartero/32/203164_2.png) [@Joms\_Kartero](https://forums.zwift.com/u/Joms_Kartero)\
**Post date:** [May 15, 2020, 3:27am UTC](https://forums.zwift.com/t/payment-issues-member-since-2015/282326/7 "2020-05-15T03:27:10Z")

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I resolved my issue by using a different card, i used a visa card and works like butter

Been zwifting like everyday now