# Payment bug - double charge while on 3 month gift certificate. Refund please **URL:** \ **Category:** Bugs and Support\ **Created:** [March 3, 2022, 5:06pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347 "2022-03-03T17:06:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 5:06pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/1 "2022-03-03T17:06:48Z")
I was double charged while on 3 month gift certificate and the “Zwift Chat Assistant” is worthless. Who do I contact for a refund? Thanks! ![Untitled presentation (5)](https://global.discourse-cdn.com/gozwift/original/4X/2/4/c/24ce20764571558e972a25bb5283a9398113242d.jpeg) ---
**Author:** ![Steve\_Hammatt](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_hammatt/32/210763_2.png) [@Steve\_Hammatt](https://forums.zwift.com/u/Steve_Hammatt)\ **Post date:** [March 3, 2022, 5:18pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/2 "2022-03-03T17:18:09Z")
Contact Zwift support directly. The forum can’t help you with payment issues. ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 5:20pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/3 "2022-03-03T17:20:31Z")
I’ve tried. I’ve been waiting on their chat service for over 30 minutes with no response and the “contact us” button doesn’t take me anywhere but the chat assistant. Which is why I am here… ---
**Author:** ![Steve\_Hammatt](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_hammatt/32/210763_2.png) [@Steve\_Hammatt](https://forums.zwift.com/u/Steve_Hammatt)\ **Post date:** [March 3, 2022, 5:25pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/4 "2022-03-03T17:25:44Z")
Type in the area of your problem to the chat bot. When it shows you a list of articles, click where it says “these don’t help” (or similar), and then it’ll take you to a form you can fill in to directly contact support. ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 5:27pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/5 "2022-03-03T17:27:20Z")
> [@Steve\_Hammatt](#): > > “these don’t help “Awesome! We’re connecting you to one of our Community Support agents now.” Got this message 39 minutes ago. ---
**Author:** ![Steve\_Hammatt](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_hammatt/32/210763_2.png) [@Steve\_Hammatt](https://forums.zwift.com/u/Steve_Hammatt)\ **Post date:** [March 3, 2022, 5:30pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/6 "2022-03-03T17:30:33Z")
Don’t select the “Chat Now” button. Select “Email Us”. ![Screenshot_2022-03-03-17-30-04-06_40deb401b9ffe8e1df2f1cc5ba480b12](https://global.discourse-cdn.com/gozwift/original/4X/c/4/9/c49e30a735627232709649d41a88ff5de0cb6a52.jpeg) ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 5:32pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/7 "2022-03-03T17:32:16Z")
I click the email button and it disappears before I can type anything. It directs me to the chat now. I appreciate your help. ---
**Author:** ![Steve\_Hammatt](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_hammatt/32/210763_2.png) [@Steve\_Hammatt](https://forums.zwift.com/u/Steve_Hammatt)\ **Post date:** [March 3, 2022, 5:36pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/8 "2022-03-03T17:36:47Z")
Hmm, I’m getting the same thing. That’s not how it usually works. It should bring up a form. Any help, Zwift support staff, please? ---
**Author:** ![Mike\_Rowe1](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/mike_rowe1/32/530428_2.png) [@Mike\_Rowe1](https://forums.zwift.com/u/Mike_Rowe1)\ **Post date:** [March 3, 2022, 5:51pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/9 "2022-03-03T17:51:00Z")
> [@Steve\_Hammatt](#): > > Any help, Zwift support staff, please? @Steven_D ---
**Author:** ![Steven\_D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steven_d/32/456515_2.png) [@Steven\_D](https://forums.zwift.com/u/Steven_D)\ **Post date:** [March 3, 2022, 6:20pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/10 "2022-03-03T18:20:04Z")
Hi Johnathan @Freighter As for your not being able to send us an email, I wasn’t able to reproduce the issue. I was able to press the “EMAIL US” button and get the form to fill out. I wonder if we were having some temporary issues with the support site and perhaps that’s why you were having difficulty reaching us. Anyhow, I see that you wrote in to our support team but we missed you in chat. I’m sorry about that, but I’ll get some attention on that A.S.A.P. ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 10:56pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/11 "2022-03-03T22:56:27Z")
Thanks mate! Any help would be appreciated. I had to jump on the bike for the WTRL TTT so after waiting 45 minutes when the advertised statement was " Zwift Chat Assistant - Our team typically responds in a few minutes" I had to run. I look forward to hearing from you all soon. Thanks! ---
**Author:** ![Steven\_D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steven_d/32/456515_2.png) [@Steven\_D](https://forums.zwift.com/u/Steven_D)\ **Post date:** [March 3, 2022, 11:00pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/12 "2022-03-03T23:00:04Z")
Hi Johnathan @Freighter You’re welcome! We did send you a response via email to the email address associated with your Zwift account. This was sent more than 4 hours ago, so please check your email and you should see the response. Feel free to reply to that email with any questions or concerns. Thanks! ---
**Author:** ![Freighter](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/freighter/32/527502_2.png) [@Freighter](https://forums.zwift.com/u/Freighter)\ **Post date:** [March 3, 2022, 11:02pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/13 "2022-03-03T23:02:10Z")
Just saw that! and the refund on my PP account. I appreciate your time. I hope you have a lovely spring and stay safe with whatever madness is going to happen. You can close the topic if you’d like. Thanks again! ---
**Author:** ![Steven\_D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steven_d/32/456515_2.png) [@Steven\_D](https://forums.zwift.com/u/Steven_D)\ **Post date:** [March 3, 2022, 11:03pm UTC](https://forums.zwift.com/t/payment-bug-double-charge-while-on-3-month-gift-certificate-refund-please/579347/14 "2022-03-03T23:03:25Z")
Closed on March 3, 2022, 11:03pm UTC