I reported this issue ~15 hours ago to Zwift Support too and have shared my logs.
Impacting iOS 13.1.3 and Zwift iOS App 1.0.41097 (released in the previous 24 hours).
Reinstalling app, restarting, etc. did not resolve either.
One of the support team from Zwift wrote this to me:
I’d like you to try uninstalling Zwift, rebooting your phone with a force restart (instructions can be found here), and reinstalling Zwift.
And that seemed to work for me. I can now get to the ride screen. However, at the time of testing it, i wasn’t in a position to connect any sensors. I will try that today.
But at least the app is working more ‘normal’ now!
Same issue here. 13.1.3. Prior version of Zwift was flawless on 13.1.2 and 3. Not sure if I’m on to something or not but if I skip pairing initially and select “Ride” it doesn’t appear to crash. If I go back and pair and then back again I think it’s working. Need to test it more tomorrow but this may be a temporary work around.
Hi!
I just upgraded my iPhone 8’s operating to iOS 13.1.3. As soon I go to start ride (structured or unstructured workout) the app crashes.
Help would be greatly appreciated!
Quick response from Zachary at Zwift: We’re sorry to hear that you’re experiencing issues with Zwift crashing. I’ve checked with our team, and they’re actively investigating this issue. Currently, we’re aware that Zwift is crashing for some users with the latest iOS update. However, the good news is we have a workaround that should help. To do this workaround, please be sure that you’re not pedaling at all when loading in after pairing. If that doesn’t work, please skip pairing until you’re completely loaded into the world you selected, then go to the menu to pair from there. Keep in mind, this is only a workaround, and the fix will come from our end, so all you should have to do is keep your Zwift app up to date.
I am having the exact same problem! Haven’t been able to ride for two days because of this ever since the 13.1.3 update. I can connect but once I launch to start riding it crashes. Uninstalled, reinstalled, etc.