Not a Zwift problem perse...But it is getting in the way of using Zwift!

I picked a new Kinetic Road Machine Control and I can’t get the initial firmware update to install. I’ve gone through the install steps several times, no luck. I am using an iPhone 8 to pair with the trainer and the phone has the most recent iOS update on it. I’m sure I am not the only person to run into this issue… any help would be appreciated!