Non synchronous experience

Hello Zwift.

I tried to ride todays KISS Pacific Race (11-8; 7:10) with a friend who lives in London.  He and I had both logged into the race, but he never appeared on my screens nor did the group riders appear on his.  Any idea on what might be going on?

I also had the experience where I’ve tried to drop in on his ride from the home screen but can never find him.  I think the issue may be related.

Could it be that you running parallel applications on different servers to support different regions and the mirroring isn’t working properly?  If so, is there an easy work around for us to ride together?

Thanks. Jeff

@Jeff - it sounds like either you or your friend may be having some Internet troubles. See our troubleshooting article for tips on what to look for that could be causing this.