# No response from support weeks later

**URL:** <https://forums.zwift.com/t/no-response-from-support-weeks-later/634271>\
**Category:** General Discussion\
**Created:** [September 6, 2024, 7:21pm UTC](https://forums.zwift.com/t/no-response-from-support-weeks-later/634271 "2024-09-06T19:21:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Joe\_Officer](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/joe_officer/32/489872_2.png) [@Joe\_Officer](https://forums.zwift.com/u/Joe_Officer)\
**Post date:** [September 6, 2024, 7:21pm UTC](https://forums.zwift.com/t/no-response-from-support-weeks-later/634271/1 "2024-09-06T19:21:56Z")

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Hi, I returned a wahoo kickr core 2 + weeks ago and awaiting a refund. Have tried multiple times contacting them via email as the 10 days processing is way past at this point and no payment has been received or emails back.

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**Author:** ![Rowdy](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rowdy/32/503168_2.png) [@Rowdy](https://forums.zwift.com/u/Rowdy)\
**Post date:** [September 6, 2024, 8:55pm UTC](https://forums.zwift.com/t/no-response-from-support-weeks-later/634271/2 "2024-09-06T20:55:53Z")

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Hello @Joe_Officer, I’m sorry you’ve had this experience. I’ve found your ticket and someone will be reaching out to you right away.