# No jersey from event **URL:** \ **Category:** Feedback\ **Created:** [April 23, 2022, 9:37pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452 "2022-04-23T21:37:19Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![JPS](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jps/32/468485_2.png) [@JPS](https://forums.zwift.com/u/JPS)\ **Post date:** [April 23, 2022, 9:37pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/1 "2022-04-23T21:37:19Z")
Taken from description…Welcome to the Human Powered Health™ Earth Day Ride powered by Thorne! We’re celebrating the power of the bike and how pedal power can contribute towards a healthier population and planet. The Human Powered Health Zwift fan jersey will also be unlocked by every user who joins this special ride. This 45-minute social spin led by breakaway artist supreme Stephen Bassett, will be held on the Neon Flats course on Makuri Islands and features a special giveaway… No jersey received. ---
**Author:** ![Lucas\_M](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lucas_m/32/463058_2.png) [@Lucas\_M](https://forums.zwift.com/u/Lucas_M)\ **Post date:** [April 24, 2022, 11:32pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/2 "2022-04-24T23:32:48Z")
Missing unlocks can often be manually credited by our support team if you reach out to us through our [widget](https://zwift.com/contact-us). If you come prepared with a link to the event you joined it makes it a bit easier for us to check on the event ---
**Author:** ![JPS](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jps/32/468485_2.png) [@JPS](https://forums.zwift.com/u/JPS)\ **Post date:** [April 25, 2022, 12:03am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/3 "2022-04-25T00:03:10Z")
Will not let me post a link but it was the HPH Ride p/b Thorne **Friday 17:00** UK time Thank you ---
**Author:** ![Otto\_Destruct](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/otto_destruct/32/505718_2.png) [@Otto\_Destruct](https://forums.zwift.com/u/Otto_Destruct)\ **Post date:** [April 25, 2022, 1:28am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/4 "2022-04-25T01:28:17Z")
FWIW, sometimes I’ve noted kits don’t unlock until you stop the ride, save, exit, followed by restarting the game _and starting another ride._ Do that and you’ll know instantly if that was the trigger - the orange unlock banner will appear and chime at you the moment you start the new ride. (failing that, yep, support ticket) ---
**Author:** ![Lucas\_M](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lucas_m/32/463058_2.png) [@Lucas\_M](https://forums.zwift.com/u/Lucas_M)\ **Post date:** [April 25, 2022, 1:34am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/5 "2022-04-25T01:34:47Z")
Good catch. Most participation or multi-stage unlocks require that full restart to trigger as they aren’t tied to the event finish ---
**Author:** ![Xavier\_Neys](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/xavier_neys/32/296936_2.png) [@Xavier\_Neys](https://forums.zwift.com/u/Xavier_Neys)\ **Post date:** [April 25, 2022, 6:28am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/6 "2022-04-25T06:28:34Z")
Same for me. Had to put up with rubber band for 45 minutes and no jersey unlock. Not after the event, not on next ride 2 days later. > **[The at Home Cycling & Running Virtual Training App](https://www.zwift.com/eu/sign-in?redirect_uri=%2Feu%2Factivity%2F1063125453398622256%3Fauth_redirect%3Dtrue)** > > Zwift is virtual training for running and cycling. Smash your goals and compete with others around the world. With structured workouts and social group rides. iOS and Android compatible. Trusted by the pros. Try free for 7 days. ---
**Author:** ![JPS](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jps/32/468485_2.png) [@JPS](https://forums.zwift.com/u/JPS)\ **Post date:** [April 25, 2022, 6:46am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/7 "2022-04-25T06:46:12Z")
I have logged out as I have completed 4 more events since that one on the 22/23/24 April. I received jerseys from levelling up during this time but no event jersey. ---
**Author:** ![James\_Zwift](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/james_zwift/32/467851_2.png) [@James\_Zwift](https://forums.zwift.com/u/James_Zwift)\ **Post date:** [April 25, 2022, 1:59pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/8 "2022-04-25T13:59:28Z")
Jersey Unlock isn’t turned on for this event - it should be, sorry. I’ve flagged with our team. ---
**Author:** ![JPS](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jps/32/468485_2.png) [@JPS](https://forums.zwift.com/u/JPS)\ **Post date:** [April 25, 2022, 2:11pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/9 "2022-04-25T14:11:27Z")
Thank you. ---
**Author:** ![Xavier\_Neys](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/xavier_neys/32/296936_2.png) [@Xavier\_Neys](https://forums.zwift.com/u/Xavier_Neys)\ **Post date:** [April 27, 2022, 9:18am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/10 "2022-04-27T09:18:37Z")
Thank you James. Does this mean you will get it retroactively? ---
**Author:** ![James\_Zwift](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/james_zwift/32/467851_2.png) [@James\_Zwift](https://forums.zwift.com/u/James_Zwift)\ **Post date:** [April 27, 2022, 10:20am UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/11 "2022-04-27T10:20:08Z")
Hi Xavier. Yes, we’ve requested for all riders who completed the event to receive the jersey. Give us a few days. ---
**Author:** ![Xavier\_Neys](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/xavier_neys/32/296936_2.png) [@Xavier\_Neys](https://forums.zwift.com/u/Xavier_Neys)\ **Post date:** [June 9, 2022, 6:25pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/12 "2022-06-09T18:25:18Z")
any progress here? ---
**Author:** ![JPS](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jps/32/468485_2.png) [@JPS](https://forums.zwift.com/u/JPS)\ **Post date:** [June 9, 2022, 9:11pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/13 "2022-06-09T21:11:40Z")
Pretty sure I received mine not long after this thread started. ---
**Author:** ![Xavier\_Neys](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/xavier_neys/32/296936_2.png) [@Xavier\_Neys](https://forums.zwift.com/u/Xavier_Neys)\ **Post date:** [June 12, 2022, 2:54pm UTC](https://forums.zwift.com/t/no-jersey-from-event/583452/14 "2022-06-12T14:54:50Z")
Just clicked on all 173 kits in my garage, and I still don’t see it unfortunately