I have Quarq DZero power meter. When I connect to Zwift it clearly shows that it’s connected for cadence, while my Kickr is the power source and controllable. When I started to use Zwift, it didn’t show my cadence and my avatar coasted the entire time, although through ANT+ connection on Garmin, Dzero was sending the cadence info. I ended up sending the Dzero back to Quarq and they replaced with a new one. I have been riding with no problem throughout January, until yesterday (2/1) when Zwift had Mac update. Now the same thing is happening. I pedal, and cadence remains zero but when I stop pedaling, Zwift momentarily shows cadence data before going back to zero. I use bluetooth with my Mac to connect everything. What could be the cause of the problem?
As an exercise, can the Quarq be reset and/or replace battery?
Paul, yes I did reset and put in a new battery and talked to the Quarq rep The thing is Zwift picks it up as a cadence info source but is not recording the cadence. My Garmin Edge 520 is connected to Quarq via ANT+ and does show cadence info. So it’s being sent. And when I stop pedaling, Zwift suddenly shows cadence data (just for a few seconds). And this set up worked until Wednesday. And after the 2/1 Mac update, it’s gone back to not working. So frustrating :(
I notice there have been a few issues re computer updates so it may be worthwhile submitting an official help ticket Reiko.
I can understand the frustration from having a working set up and then have update problems.
Thanks. I submitted a ticket, posted questions, and found a Zwift post on Mac and Bluetooth problem trouble shooting. We will see if any of the tricks has worked.
Hi. I have the same problem. I’m usong quarq Dzero with firmware 6, Mac OS X 10.13.3 and Bluetooth.