N.P.E. Runn

Paul_Allen · March 15, 2020, 3:06pm

Zwift Companion App

Dan_Kothlow · March 15, 2020, 3:11pm

Occasionally, my Runn does not transmit cadence to my AppleTV either. I force quit Zwift, and then re-pair, and then it does cadence.
It used to show cadence on the pairing screen, but I haven’t seen that for several weeks now.

I do not use the ZCA to pair anything.

Nicolas_Snow · March 19, 2020, 8:01am

I have managed to match the cadence of my RUNN thanks to the technical service of N.P.E., although the help of ZWIFT has not helped me at all.

I recommend the steps that I have followed to pair the chain.

Press the white button twice to release RUNN. The LED indicator for ANT + lights up.
I pair RUNN to my phone with the GYMTRAKR app and place it near the ANT + antenna on my PC.
I run ZWIFT on my pc and manually connect my devices. The GYMTRAKR app acts as a bridge to send the cadence signal.

Finally, I would like to warn you, that the sensor does not work when walking, it measures the blows of our foot on the treadmill, if it is not strong enough RUNN does not detect it.

Amy_Bernald · April 9, 2020, 8:15pm

Having tons of issues with Runn dropping out. Today it wouldn’t show speed at all. Working with NPE but so far no solution. Very frustrating.

Andy_Smith · April 12, 2020, 11:24pm

I had some problems with drop outs from my Runn too. My avatar would suddenly stop and my speed drop to 0 km/h for a second, then return back to my normal pace. It seemed to be related to the sensor missing one of the marks on my treadmill.

I have 8 equally spaced White Out marks on my belt. I set the treadmill on the lowest setting and tapped the white button once so the LEDs would toggle as the marks scrolled by underneath. I found the mark it was missing and reapplied the White Out. I resumed my run and didn’t have any problems after that.

Today, I found that I had to touch up a couple more of the marks on the belt. I may need to find something better than White Out if this continues.

Dan_Kothlow · April 13, 2020, 12:15am

I had that occasionally as well, and I think it was due to a worn belt curling up at the edges.
I replaced the belt, used the supplied stickers, and have not had an issue since.

diehummel · May 29, 2020, 3:10pm

me too. runn very often does not want even to start with speed. bluettoth/ant+ connects fine, but now speed or cadence show up. thats odd

Felipe_Giraldo_Tobon · August 20, 2020, 3:38pm

Daniel_Marshman:

Got my RUNN module today, and am having a few issues.

It started okay, got it fixed to the treadmill and it paired to my Android phone first time. Ran through the calibration, all good so far. About an hour later I tried my first run.

This time I couldn’t see the RUNN in the device connection screen. I moved the phone around, held it really close to the RUNN, then occasionally it found the device, but then immediately lost connection again.

Eventually I found a place in the room where it seemed to connect via Bluetooth okay, so I started my first run, and after two minutes my runner just stopped, lost connection again! My phone was no nowhere near my treadmill so I carried on with my run whilst my runner was just stood still on the track. Great.

So the main issue is that the Zwift app will just not reliably connect to the RUNN.

I am at the same time casting my phone screen to my TV, so am wondering if the phone is under too much workload to maintain the Bluetooth connection, I might try while not connected to the TV.

I also thought that maybe using ANT+ would be better, but the RUNN did not seem to show up as ANT+, I’m not sure if this is available on Android?

Any suggestions please??

I purchased Runn NPE, install new firmware, calibrate with Configurez all parameters, open Zwift… app detects BT speed and cadence, pair and go to run, but don´t work: no speed, cadence. I try recalibrating and relocate many times… Nothing works. I´m thinking that waste my money and time. I´m very disappointed

Cody_Wright1 · August 20, 2020, 4:13pm

i had similar issues setting mine up as well. eventually what worked was putting the stickers right on the edge of the belt and making sure they were lined up with the dots on the Runn sensor.

Christian_Kurek · September 10, 2020, 6:57am

Has anyone gotten negative incline to work? My runs with negative incline just shows up as flat (zero gradient) in Strava (exported from Zwift).

Jo_Parr · February 10, 2021, 12:28pm

I have a problem where I get crazy incline increases for my run. 1000s of feet - regardless of treadmill incline or not. Has anyone else experienced this? It stopped for a while and set incline to zero - but problem is back again

Jared_Righter · February 22, 2021, 3:15am

After talking with support this currently isn’t possible but I did submit it as a request. It records the course incline and ignores your actual incline entirely. I recommended they give us a seeing to choose course incline or actual incline from the Runn sensor.

Jim_Kendrick · April 23, 2021, 1:19am

The Runn drops drive me CRAZY!!! It’s weird cuz it seems more stable at higher tread speeds. Anyone else noticed this? TIA

me_and_me · April 23, 2021, 5:01am

No drops for me.
You should maybe check that it’s charged and calibrated.
I’ve noticed a general drop in my running speed when it was almost out of charge.
Otherwise, the Stryd is your best friend I have both and it’s amazing

Jim_Kendrick · April 23, 2021, 3:16pm

Fully charged and calibrated. Stryd, I’m not sure I can justify the cost. I was really hoping that Runn would be the best, least expensive option. I will keep trying…what treadmill are you using?

me_and_me · April 23, 2021, 4:07pm

You should make sure its almost touching the treadmill. Also dont put more than 3 stickers cos it can mess up the whole thing.

I use a proform Cst 505. Nothing amazing.
Just own a Runn for others from my family and Stryd for myself because i have an issue that makes me want to always have the best equipment … but it is really great tbh

Jim_Kendrick · April 25, 2021, 4:26pm

I have like a thousand stickers 1 every 18 inches…but you’re saying only 3??

me_and_me · April 25, 2021, 4:40pm

Correct, you need to make sure you only have 3 stickers on your treadmill… More than 3 somehow screws the whole data.
Just put 3 with 18 inches in between and ur good

Jim_Kendrick · April 25, 2021, 4:54pm

Will try that today…also stryd is on sale 149 + 6mos at 9.99/month for new and current users. In case you haven’t seen that. I think I may get it now. You like yours?

me_and_me · April 25, 2021, 5:13pm

I love my Stryd but I think if you are only considering running on Zwift and not into vv technical data, Stryd will be a bit of a waste.

I am now forcing myself to run outside with my Stryd because I realised, even though it’s really precise for Zwift, it’s too good to be only used indoor iykwim?