My Apple TV has hung

Apparently it’s happened to some iPads as well. Seems like a pretty broadly occurring bug. It’s happened to me on 3 different occasions so far, and I have not recently made it to the top of the alpe without a crash. However all my rides have been in groups/events…

adding my name also , has happened twice now , screen freeze after banner at beginning of descent. Was a group ride and three others using ATV had same issue .

Here as well yesterday (not that mentioning it makes it better for anyone).
No matter what route as soon as ADZ is in it FREEZE FRAME. Although at least on the companion APP the workout can be saved. Missing the view and visual feeling on the downhill it still counts.
Sometimes software updates are more of a downdate.
So ZWIFT, please let your employees and manager ride ADZ and see how annoying that is.

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Same graphics glitch here. It was on an iPad with the latest OS and the latest version of Zwift, on Dec 24, 2021. Glitch happened just seconds after getting to the Apple du Zwift KOM. The camera automatically switched to birds eye view, showing me cycling around the top of the hill. then the white screen.The main clock kept going, and I was still in the event. Got all the way down the Alpe via mini map and then was able to save the event via the square button on the mini map. So, it was really just a graphics glitch, albeit a very deadly one.

Exact same thing happened to me today after 3 hours of riding Four Horsemen. This issue had been reported 6 months ago. This game is a complete joke, it cost $420 CAD to play yearly and they can’t fix simple bugs let alone implement features everyone has been asking for 3 years. The only reason so many people play is the lack of any solid alternative. Pathetic

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I had the same today. Fortonately for me it was at the end of the TTT which ended on the top. Still kinda anoying…

Buenas, creo ya que son cuatro las veces que se a colgado o bloqueado recorrido al pasar la pancarta de descenso del Alpe, a ver si es posible una actualización que solucione dicho problema.
Es muy frustrante que después de más de dos horas de recorrido veas como se van tus compañeros de grupo.
Un saludo

Same here. At the beginning of Alpe though. Screen freezes, all lost

Happened to me too today right as I started my descend from the top of the Alpe. I was able to save my ride from the companion app so nothing was lost. Apple TV 2021.

Same here - ATV 4K crash at top of ADZ happened last night as it did in November. Saved from companion app thankfully.

Same here. iPad Pro 11 :man_facepalming:

IMG_0072

Adding my name…

Curious, was this during the tour de zwift event?

Yes @Mike_Rowe1 it was the TdZ event… could save the activity with the companion app and hopefully the Meilenstein wheels are stored safely in the garage next time a start up.

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So it is not just mine!

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Switch to camera view 8 on the loop round before the decent and it won’t crash. Change back after the banner if you want.

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Same thing happened to me today during Stage 2 of TdZ, super frustrating. Unfortunately as long as they continue to get our $$ every month it appears they could care less about providing a quality product as their has been no response in awhile apparently. Kind of sad.

Not trying to diminish the impact that this bug has had on you, @Lenny_Kielbasa, and many others, nor the indefensible situation in which a well-documented bug has been left to fester for months… but three Zwift staffers have been replying for the last week in two parallel forums dealing with this exact issue.

A fix/patch is due next week (too late for TdZ stage 2, I know) and they’ve acknowledged that this shouldn’t have gone down like this. I’m not excusing Zwift, just setting the record straight.

@Roule_Thoune Thanks for your response and helping with some clarity on this issue. However, I’d say it is relatively indefensible on their end when they are concerning themselves more about the color of deer in the game then the paying customers major concerns and overall experience and satisfaction with their product. I guess it will be a wait and see, hopefully this gets resolved soon as it obviously has affected a fair number of subscribers.

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I couldn’t agree more. It’s an absolute disgrace that Zwift didn’t get this prioritised for a fix before this stage began, considering they’ve known about this problem for six months or so.

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