Hey everyone, happy Monday! Hopefully the riding for you all (indoors or out) was great for you.
Looking through this thread, I wanted to give you some information in an effort to let you know what the situation looks like for us here at Zwift HQ. Right now, the biggest issues with ZwiftPower are:
Live Data Not Working - We are acutely aware of the massive problem with live data, and how it has what seems like a random propensity to exclude certain riders - some of you more than others - from the results.
Post-Race Data Spotty/Not Working - Like the above, we’re aware that the post-race data has also amounted to what you could simply call meaningless after a race. It seems that the data is worse on races where the live data was not working.
Those two points are nothing new, as anyone who’s looked at this thread will have seen; they’re basically a repeat of what I’ve been saying for a while now.
So that of course leads to the obvious: What are we at Zwift doing to fix it, and why has it been going on so long now?
For the eagle-eyed among you, you’ll have seen the snippets where I called out that we are working to implement fixes that will resolve the issue in a more scalable and reliable way in the long term. This is still true. At the moment, we are actively working on this and are exploring our options. We have been in close communication with WTRL about the issue and Martin has been a superstar both in his patience and his provision of data to help us narrow it down.
From a community perspective, I understand where the question “what is Zwift even doing?” is coming from. I, like so many of you, am entrenched in various communities across the internet and they each have their share of parallel situations. For me, there is nothing more vague - and even frustrating at times - than “we hear you, we’re working on it.”
I wish we had a better update right now and we don’t. We are working hard on the issue and will share an update as soon as we have better visibility into the solution.
Thank you all for your understanding, and Ride On!