Membership pending?

Today I created a zwift account and entered the promo code for a free month membership that came with my wahoo kickr. I followed all the pairing instructions and figured I was good to start riding but not the case. My rider wouldn’t move from the side of the road despite me pedaling and I don’t see anywhere to click for options or a”start” button. When I look at my profile, the membership status says pending yet the promo code said active as of today. I don’t know what to do and am incredibly frustrated. Any help would be greatly appreciated.

Hi @Jennifer_Fletcher, sounds like the kickr isn’t paired correctly. We need more info to help. Please read this post and then let us know all the relevant details.