Lost password for kids account

Morning (well here anyway)

With the update today the password for my sons account no longer autofills, and I can’t get him logged in. The other issue is I can’t log into the email address I was using for him.

Should I just create a new account?

Thanks

If you contact Zwift support, they can probably get it all figured out: https://support.zwift.com/

1 Like

If you are using pc then the update moved the launcher from ie to edge. If the browser was remembering the passwords for you then you can probably get the password from your ie settings.

Open internet explorer, click on settings (gear icon near top right corner), select internet options. Go to contents tab and click on autocomplete settings, then click on manage passwords. There should be an entry for Zwift with your sons email. Click on the down arrow and then the show button to show the password.