Losing virtual riders at 54 Km


(C Gaudette) #1

Its happen twice now, the only two times I rode this far, that everyone riding on the course I am on disappears at around 54 Km and when I am done the ride doesnt automatically download onto Strava.

What is the problem?


(Jens C. (B)) #2

Same happend on my ride yesterday. All riders disappeared step by step. No automatic upload to Strava and a partial ride in the Zwift log.


(Michiel van der Wal [HIK] (B)) #3

There are two possible explanations:

  1. Your internet connection is unstable

  2. There is a server issue at Zwift.

Because there was a known issue with Zwift servers yesterday, I think that was the cause of the issue you faced yesterday. That it happens at 54km is a only a coincidence I think, I’ve done a number of longer rides without problems. Having said that, it might be a good idea to check if your computer’s ‘Energy Management’ does not put certain devices to “sleep/standby mode” after a longer time. I ran into an issue (not with Zwift) a few years back, where my USB ports were put to standby mode after 1 hour “inactivity”.