# Lates Update Failed & Cannot Get Support ==\> BUT I Can CANCEL!

**URL:** <https://forums.zwift.com/t/lates-update-failed-cannot-get-support-but-i-can-cancel/577442>\
**Category:** Bugs and Support\
**Created:** [February 16, 2022, 12:12am UTC](https://forums.zwift.com/t/lates-update-failed-cannot-get-support-but-i-can-cancel/577442 "2022-02-16T00:12:47Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![Steven\_D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steven_d/32/456515_2.png) [@Steven\_D](https://forums.zwift.com/u/Steven_D)\
**Post date:** [February 16, 2022, 4:35pm UTC](https://forums.zwift.com/t/lates-update-failed-cannot-get-support-but-i-can-cancel/577442/4 "2022-02-16T16:35:54Z")

</div>

@Tom_Merrill

Welcome to the Forums!

If you’re on a Windows PC, then there was a workaround for Z117 that I believe originally came from the Zwift Forums, but I don’t recall exactly where – likely from another one of the big Z117 Forums threads.

Anyhow, the suggested workaround has apparently has worked for a lot of other Zwifters, and goes as follows:

1. Copy the full contents of the “Zwift” folder in **Downloads\Zwift**.
2. Paste contents into the “Zwift” folder in **C:\program files (x86)\Zwift**.
3. Accepting the prompt to overwrite several (possibly up to 5) files, and then the desktop icon (when next run) will now start the application in the patched game version.

Hope that helps!

---

_[View the full topic](https://forums.zwift.com/t/lates-update-failed-cannot-get-support-but-i-can-cancel/577442)._