Same story here. Screen mirroring works but I want it to connect natively on the ATV. I also tried all Bluetooth devices off in the vecinity just to be sure there was no interference with the trainer connection to the Apple TV. Didn’t help. I spoke with someone at Kenetic, he recommended I try another app just to troubleshoot. I installed FullGaz and it also had connection issues. It has to be a BT connection issue between the trainer and the ATV. Wondering if Apple changed the BT protocol in the latest update they pushed (12.1). Interestingly my Wahoo heart rate monitor and cadence sensor connect to the ATV just fine. (FYI I know the ATV can only connect to 2 BT devices at a time so that’s not the issue. I don’t connect the cadence sensor when I use the trainer).
Regarding membership vs trial account, I don’t think that’s the issue. My kids also use (at least want to use) the trainer so we have two freshly paid and one trial accounts (family plan, please! I noticed FullGaz has it… wink. wink). I tried all accounts and they had the same no signal results. At a loss here until somebody changes some code. Oh I did leave another message for the Kenetic team on Monday but I haven’t heard back yet. I’ll let you all know what I here.