Time Trial (TT) Events Not Receiving Credit (FIXED)
When you complete a Zwift Academy TT race, it doesn’t show up on your dashboard. We’re currently working on a fix. (ETA 3-4 days)
If you’ve already completed any Zwift Academy TT race there is no need to contact support. We’ve already logged your completion and are working on updating your dashboard.
Once we resolve this issue, your credit will automatically update, and you can continue with the rest of Zwift Academy as planned.
Apple TV and iOS Not Receiving Unlocks (Socks, Shoes, Cap)
You may not receive your unlocks if you’re on an older version of Apple TV or iOS. If you’ve completed the 25% marks and have not received your unlocks, I would recommend updating to the MOST RECENT game update.
Once the app is updated, you can log in, press the “Skip” button on the pairing screen (if you’re not going to ride), and click “Ride” on the next page. You must click “Ride” in order to activate the unlocks. If you have any issues, please contact support.
Zwift Academy Races
Races will have results turned on, and late join turned off. Unlike a usual race, however, these group races won’t appear when filtering for races in the Zwift Companion (ZC). Also, due to this setup, ZwiftPower will not recognize these events as races. We’re sorry for any inconvenience this may cause. You’ll still be able to sign up for these events in-game, in the ZC app, or through our events page.