Kintetic In Ride Power Reading Lags During Ride

The Archives Archived: Tips and Troubleshooting
1

 

Pairing not an issue

Consistently have power meter lags during ride- i.e. it will hold a power level while I quite sure no longer riding at this level- can take up to 2 minutes to correct itself- then after 1 minute power reading lag starts again

Makes it virtually impossible to do any workout properly- tried changing battery no effect

Please advise possible solutions

 

2

This could be a Wifi issue or distance to sensor issue.

Are you getting a good Wifi signal to your computer?

Are you using a USB extension for the dongle so you can get it as close to the power meter as possible?

3

Thanks 

wifi is good

not using dongle or usb

getting signal straight from inride to computer 

perhaps issue then 

4

Since the inRide uses Bluetooth, you shouldn’t need an extension or dongle, and changing the battery was a good first step.

I checked your account, and depending on which platform you’re seeing the issue on, you may want to try the alternatives - i.e. if you’re riding on your Mac and seeing this while using the Mobile Link Bluetooth, try using native Bluetooth; or if you’re using the iOS game, try switching back to the Mac + Mobile Link instead.

If you’re seeing the issue on both platforms, it could be an issue with the inRide itself, and I’d recommend doing a test in a different app or program to see if the issue persists. It looks like Kinetic has a Kinetic Fit app, so you may be able to do a test there.

Alternatively, you can open a support ticket with us and/or check your log files on a fan site like Zwiftalizer to see if you’re having Bluetooth dropouts.