Kickr snap spin down

Spin down takes over 21 seconds. So when I tighten roller 2 full turns as featured on videos. I can barely turn pedals. What am I doing wrong.

I’d like you to try updating the firmware on your trainer and calibrating it to see if it resolves the issue. Instructions for updating your trainer’s firmware should be available on your manufacturer’s website, and we list information for some brands on our knowledge base.

Calibration for some trainers can be done in Zwift, instructions are on our knowledge base. If you find any issues while calibrating in Zwift in-game calibration feature, we recommend using manufacturers provided mobile app that you can use to calibrate your trainer as well.

If you are still having issues, submit a support ticket.