# Kickr Core connected via BT but not moving avatar/registering wattage

**URL:** <https://forums.zwift.com/t/kickr-core-connected-via-bt-but-not-moving-avatar-registering-wattage/596831>\
**Category:** Bugs and Support\
**Created:** [December 13, 2022, 10:54pm UTC](https://forums.zwift.com/t/kickr-core-connected-via-bt-but-not-moving-avatar-registering-wattage/596831 "2022-12-13T22:54:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Benjamin\_Frechette](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/benjamin_frechette/32/479244_2.png) [@Benjamin\_Frechette](https://forums.zwift.com/u/Benjamin_Frechette)\
**Post date:** [December 13, 2022, 10:54pm UTC](https://forums.zwift.com/t/kickr-core-connected-via-bt-but-not-moving-avatar-registering-wattage/596831/1 "2022-12-13T22:54:12Z")

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I know this has been posted dozens of times but I’ve tried everything with no luck. I’ve been using this Kickr Core+Zwift for over a year together via BT and all of sudden it’s not working - it’s connected but the avatar doesn’t move as the wattage nor cadence are registering. Tried reinstalling app, updating OS, turned everything on/off, closed all other apps, tried it on my iOS iPhone (Used to work), but nothing works. Please help!

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**Author:** ![RC\_Ivany](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rc_ivany/32/508994_2.png) [@RC\_Ivany](https://forums.zwift.com/u/RC_Ivany)\
**Post date:** [June 12, 2024, 3:26am UTC](https://forums.zwift.com/t/kickr-core-connected-via-bt-but-not-moving-avatar-registering-wattage/596831/2 "2024-06-12T03:26:54Z")

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I have the same problem, any luck solving it?

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**Author:** ![FernandaA](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/fernandaa/32/511487_2.png) [@FernandaA](https://forums.zwift.com/u/FernandaA)\
**Post date:** [June 17, 2024, 10:03pm UTC](https://forums.zwift.com/t/kickr-core-connected-via-bt-but-not-moving-avatar-registering-wattage/596831/3 "2024-06-17T22:03:11Z")

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Hi @Benjamin_Frechette, Welcome to the Zwift Forums!  
Fernanda here, part of the support specialist team at Zwift.

I appreciate that you use this space for your concerns, I took some time for reviewing your account, and there are some recommendations for you to establish a great connection that I would like you to follow:

- The game version must be updated, currently, we are running version 1.67.0, please follow our [steps for updating](https://support.zwift.com/en_us/updating-zwift-S1nAmInTS#:~:text=If%20you%20have,the%20new%20shortcut.) for you to get the best experience possible.
- The firmware of the Wahoo Kikcr Core needs to be updated, I will kindly ask you to check out this [Wahoo steps](https://support.wahoofitness.com/hc/en-us/articles/13354735432850-How-to-Update-Firmware-on-KICKR-BIKE-CORE-SNAP-and-ROLLR#:~:text=KICKR%20Firmware-,How%20to%20Update%20Firmware%20on%20KICKR%2C%20BIKE%2C%20CORE%2C%20SNAP%2C%20and%20ROLLR,-In%20this%20article) for the update. This impacts directly the broadcast of the fitness information from your trainer to the game.

Please give a try to these steps, and let us know how it goes for you. This is necessary to accomplish the best experience possible when connecting your devices.

Ride On.