The fixes described by other user seem to be random
My neo was 3 years old and i gave it to my wife, thats ok with her watts
I ordered the zwift trainer and will use my cube racebike that is left over since i bought the new tarmac SL8 
I have very similar shifting problems in my Kickr Bike. First purchased in 2021, shifter freezing in mid-ride started in October 2023. None of the four handlebar assemblies that Wahoo sent fixed the problem and Wahoo finally sent a new bike in November 2023. Now less than one year later, the same problem is starting up again. Obviously they are not fixing the problem or at least they are not fixing it on v1. Does anybody know if they have fixed it on v2?
I havenāt contacted customer service yet, but will do so later today.
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This issue fascinates me, I have 50,000 miles/80,500km on my KICKR Bike (per Strava) since late March 2021 and I havenāt encountered any problems with my shifter assembly. The only thing that happened to my bike is one of the quick release levers broke (thankfully it is just me using the bike) for the saddle adjustment and I replaced the bottom bracket once about 2 months ago. It was like gravel rust but still turned!
This seems to hit the same users multiple times or not at all.
My questions that I have, thinking aloud - most of my rides have been Z1/Z2 endurance rides, but not that sweaty. If yours are, is there a chance youāre draping a towel over the handlebar assembly or something?
The connectors are recessed and splash resistant, but I can see how a potential failure could occur if a towel is draped around the handlebars and the moisture chases the connectors or evaporates upward into the assembly.
Thinking aloud, I wonder if (presuming you get a replacement sorted) dielectric grease āblobbedā up around the wires underneath the module might mitigate the problem. Thatās really the only potential source of failure for this as far as sweat ingress.
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You were thinking aloud, I am laughing aloudā¦ Itās perplexing to see people investing $3k in a bicycle yet hesitate to spend at least 300 bucks on a dehumidifier, and some climate control.
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Since the rubber covers over the shifters on mine have massively stretched over time - I reached out to Wahoo with photos and explanation. Despite my bike being heavily used (but very well looked after) they are sending me a replacement set.
Iāve already replaced the bars with my own FSA ones of correct width and better shape. Good outcome.
Iām next thinking to replace the bottom bracket. I believe this should be appropriate:
Has anyone here done the replacement?
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Well I shouldnāt have said anything more about the Kickr bike and going quite well, because the seat post clamp on mine has broken clean away from the base!
The bike can still be used, Iāve dropped the seat post slightly for safety and Iām just careful not to move too much. Iāll contact Wahoo and see if they can send a replacement for that whole seat post assembly, which I suppose is a big part.
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Any thoughts on how to remove this bolt?
It should turn anti-clockwise and does, but keeps spinning and doesnāt come loose, leaving me to think that whatever it is connecting into is also spinning freely, so no way to get it out.
Edit: Got the bolt out. It was needed to leave the locking lever partly closed and then the screw could be undone.
Edit 2: When replacing the seat-post unit, be careful of the following:
- When removing the bolt for the clamping lever (photo above), be aware that the retaining mechanism is not secure inside, it is simply jammed in between the sliding seat-post assembly and the frameā¦
Be certain to secure that retaining mechanism otherwise it will fall down into the Kickr Bike frame when you slide out the seat post assembly. - Once you have properly secured that mechanism, you can undo the retaining bolt for the seat post assembly and remove the seat post assembly out.
- Now you can slide in the new one, then re-assemble everything.
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