The fixes described by other user seem to be random
My neo was 3 years old and i gave it to my wife, thats ok with her watts
I ordered the zwift trainer and will use my cube racebike that is left over since i bought the new tarmac SL8 
I have very similar shifting problems in my Kickr Bike. First purchased in 2021, shifter freezing in mid-ride started in October 2023. None of the four handlebar assemblies that Wahoo sent fixed the problem and Wahoo finally sent a new bike in November 2023. Now less than one year later, the same problem is starting up again. Obviously they are not fixing the problem or at least they are not fixing it on v1. Does anybody know if they have fixed it on v2?
I havenât contacted customer service yet, but will do so later today.
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This issue fascinates me, I have 50,000 miles/80,500km on my KICKR Bike (per Strava) since late March 2021 and I havenât encountered any problems with my shifter assembly. The only thing that happened to my bike is one of the quick release levers broke (thankfully it is just me using the bike) for the saddle adjustment and I replaced the bottom bracket once about 2 months ago. It was like gravel rust but still turned!
This seems to hit the same users multiple times or not at all.
My questions that I have, thinking aloud - most of my rides have been Z1/Z2 endurance rides, but not that sweaty. If yours are, is there a chance youâre draping a towel over the handlebar assembly or something?
The connectors are recessed and splash resistant, but I can see how a potential failure could occur if a towel is draped around the handlebars and the moisture chases the connectors or evaporates upward into the assembly.
Thinking aloud, I wonder if (presuming you get a replacement sorted) dielectric grease âblobbedâ up around the wires underneath the module might mitigate the problem. Thatâs really the only potential source of failure for this as far as sweat ingress.
You were thinking aloud, I am laughing aloud⌠Itâs perplexing to see people investing $3k in a bicycle yet hesitate to spend at least 300 bucks on a dehumidifier, and some climate control.