Hi there, I’m trying to solve this second day in a row and no success… Just got kettler hoi ride + and wanted to start with Zwift (tried iPhone and android phone) with automatic resistance change, but despite connecting it doesnt work…it just stays at the lowest possible level all the time (tried on routes to get the feeling). Adjusted trainer difficulty, no difference. AI’d / Googled all I could but I cannot find solution - anybody have some idea? Bike firmware is up to date, restarted / reinstalled everything couple times / no other devices are connected via Bluetooth - I have no idea! Attaching screens with what Ive got. Thanks!
Hi @el_studnio welcome to Zwift forums.
Shuji at Zwift HQ here. When you installed the Zwift app on your iPad, it should have asked for app permissions to Locations or perhaps Local Network access, or something along those lines? Did you say yes to all those permissions requests? If no - it may not give the app access to the Bluetooth and WiFi radios.
You may want to check the per-app permissions in the OS settings. If it’s difficult to find, try uninstalling / reinstalling and say yes to all the prompts. Let’s start there.
In looking at your server logs, I’m seeing a lot of login attempts in a row, but only once proper log out. This is when you save-and-exit (or trash-and-exit), then click on the exit icon in the top right of the home screen. Seems silly, but you have to end the session so the game server correctly handles your next log in. Please try that as well.
@shooj thanks for prompt response, appreciate it.
As for the permissions, I had this idea as well, I’ve reinstalled app and made sure all permission are granted (even notification ones which I initially didn’t allow). As for logging out, thanks for the tip I’ll go like this from now on. Unfortunatelly the issue persists.
When resistance ON: all the time resistence is at minimal level on my bike, no matter the incline level and trainer difficulty setting - just pedaling like a hamster to generate any watt;). Tried manually increasing it while riding, but it brings it to the lowest level after a second.
When resistence OFF: I can manually change resistance on my bike and Zwift is responsive and works fine (resistence stays elevated, power output increases) - but the whole reason I wanted to “play this game” was automatic resistance change [crying]
Any other idea what could I check? Thought about problems with the bike but it connects easly, checked if it’s hardware is up to date (it’s a new bike), can find any troubles there undortunatelly. If it wouldn’t connect (power source / cadence / resistance) I would have some clue but it looks like everything is connected, power source and cadence bring valid data, but the resistence just keeps forcing me to ride on the lowest level.
Hey there @el_studnio
Kettler exercise bikes are not on Zwift’s list of supported trainers. That said - there are trainers which can work despite that, it’s just that we don’t test them or claim compatibility on our end.
Have you contacted Kettler to ask if there’s something that needs to be done on their end? Their webpage says the HOI Ride+ is compatible with Zwift, so perhaps they know something we don’t? Their German language site does not auto-translate to English well, so I’m struggling to find information about specs, capabilities (or limitations) that they would be aware of. Specifically - I don’t know if their magnetic resistance control responds automatically to gradient changes in the game.
Let’s not give up and look at the pairing workflow: are you pairing the trainer in this sequence?
- Power Source << this one must be done first.
- Resistance << The signal might not broadcast for ~15 seconds after you connect to Power. This lag is normal over Bluetooth.
- Cadence << Finally, cadence is the last one you’ll want to pair with.
Second thing: You are pairing the trainer to the Zwift Pairing Screen. There’s another way to pair using the Zwift Companion app installed on a smartphone (not the same device that’s running the main Zwift app). Would you try this method to see if that gets it to work? Please pair the Power > Resistance > Cadence sequence using this method as well.
It’s also possible that Kettler has firmware updates to the bike that might help you
In general it is risky to buy a bike based on the manufacturer’s compatibility claims, especially since it’s so difficult to return bulky items to the seller. It’s better to pick something popular that many Zwift users own and is supported by Zwift.
thanks for all the feedback - @Paul_Southworth you’re right learned this the hard way… Was able to connect using 3rd party app as a bridge, but it works and I’m able to have fun:) thanks!
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I have the same problem. Which app helped you?
QZ-qdomyos-zwift