John Baker


(John Baker) #1

I’ve just tried to start a Zwift session and the course/workout screen won’t load. Only get taken to my dashboard. First direct debit payment was taken on 24th Feb so subscription is active.


(Eric C. (Zwift HQ)) #2

Hi John,

It sounds like you were trying to run the game by logging into our website. You will need to run the application that was installed on your computer.

Thanks!


(John Baker) #3

Eric,

I’m trying to run Zwift from the application on my computer. I’ve had no problems before when I was on the Strava Premium 2 month trial period. The only difference is my first subscription left my account today (26th Feb). Has my account been stopped until this payment clears? I’m not happy! I wanted to work out today, not mess around with the computer. Had to resort to sitting on the turbo staring at the Garmin which is boring. That’s why I signed up to Zwift.


(Eric C. (Zwift HQ)) #4

Hi John,

There’s no dashboard screen in the game unless you’re talking about the ‘Pause’ menu. The only Activity Dashboard is on the website.

Can you take a screenshot of what you’re seeing?