# Jet Black Victory **URL:** \ **Category:** General Discussion\ **Created:** [November 12, 2024, 4:30pm UTC](https://forums.zwift.com/t/jet-black-victory/638919 "2024-11-12T16:30:24Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Rob\_H2](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rob_h2/32/543295_2.png) [@Rob\_H2](https://forums.zwift.com/u/Rob_H2)\ **Post date:** [November 28, 2024, 6:37pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/21 "2024-11-28T18:37:02Z")
Mine is due in December i ordered it back in October really looking forward to receiving it 🙂 ---
**Author:** ![David\_Stark](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/david_stark/32/438272_2.png) [@David\_Stark](https://forums.zwift.com/u/David_Stark)\ **Post date:** [November 28, 2024, 11:25pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/22 "2024-11-28T23:25:34Z")
I ordered mine October 14th ---
**Author:** ![SimonMG](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/simonmg/32/489872_2.png) [@SimonMG](https://forums.zwift.com/u/SimonMG)\ **Post date:** [December 1, 2024, 10:58am UTC](https://forums.zwift.com/t/jet-black-victory/638919/23 "2024-12-01T10:58:15Z")
Sorry for the late reply. No, I have no other trainer to start with so just waiting. I emailed JetBlack this week, quick reply telling me they expect to ship the Victory in the last week of 2024. ---
**Author:** ![Kru](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kru/32/526800_2.png) [@Kru](https://forums.zwift.com/u/Kru)\ **Post date:** [December 2, 2024, 2:49pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/24 "2024-12-02T14:49:43Z")
were you a “late december” order? That’s when they said mine would arrive. ---
**Author:** ![SimonMG](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/simonmg/32/489872_2.png) [@SimonMG](https://forums.zwift.com/u/SimonMG)\ **Post date:** [December 2, 2024, 6:18pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/25 "2024-12-02T18:18:47Z")
I should have specified that: I ordered on Nov 11th. I am in Denmark. ---
**Author:** ![Ryan\_Owen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/ryan_owen/32/518022_2.png) [@Ryan\_Owen](https://forums.zwift.com/u/Ryan_Owen)\ **Post date:** [December 2, 2024, 6:54pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/26 "2024-12-02T18:54:29Z")
I ordered my Victory Trainer on October 3rd. I have not gotten any communication from Jet Black since an email on November 11th saying it was on a ship. Still hopeful and patiently waiting. However, it must be said that this has not been the best buying experience I have ever had. I feel that my recommendation would be to just buy a Kickr Core. ---
**Author:** ![Kevin\_West](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kevin_west/32/518047_2.png) [@Kevin\_West](https://forums.zwift.com/u/Kevin_West)\ **Post date:** [December 3, 2024, 1:01pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/27 "2024-12-03T13:01:13Z")
I know Jetblack has been around a while but I do worry about the growing pains stemming from the success of this product. It is not a stretch to predict that the problems they are having with keeping up with production will be mirrored when it comes to service and returns. I’m not saying that the quality wont be top notch - but even if we assume the fault rate of something well established like a kickr core - then processing support and returns will be a struggle if they dont have enough people. ---
**Author:** ![the\_guaiwu](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/the_guaiwu/32/538739_2.png) [@the\_guaiwu](https://forums.zwift.com/u/the_guaiwu)\ **Post date:** [December 3, 2024, 1:21pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/28 "2024-12-03T13:21:28Z")
I received this email last week. "NOTIFY US OF CHANGES to your order BEFORE 5pm Wednesday 4th December. GREAT NEWS!!! Your Victory Smart Trainer with Zwift Cog and Click, is set to dock in LA around 8th December. It is likely to be delivered around the Christmas period. Exact dates are not available and will depend on your location and local, holiday season delays. WHAT YOU NEED TO DO: If you want to cancel your order, or you need to change your address since you placed your order with us, or will change by the time it reaches you, or if you think you will be away and would like your order redirected to another address during that time - please REACH OUT TO US below, with your revised details, including your order confirmation number. Unfortunately, after the 4th December, we can’t cancel your order or change your address details with us directly at JetBlack. You will be issued with a courier tracking number and if you want to make any changes at that time with the courier company, you can do so. If you change your mind about your order after the 4th December or you don’t make changes of address with the courier, your VICTORY will be delivered to the address nominated in your order, and our 30 Day Love to Ride or Return policy will be active. Under this policy, changing your mind is OK for up to 30 days after your order is delivered, but returning your trainer to our warehouse in Wisconsin will be at your cost. If no changes - SWEET! no action needed. " ---
**Author:** ![Kru](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kru/32/526800_2.png) [@Kru](https://forums.zwift.com/u/Kru)\ **Post date:** [December 3, 2024, 2:17pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/29 "2024-12-03T14:17:28Z")
I got that as well. ---
**Author:** ![Nick\_Xyooj](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/nick_xyooj/32/518099_2.png) [@Nick\_Xyooj](https://forums.zwift.com/u/Nick_Xyooj)\ **Post date:** [December 3, 2024, 10:50pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/30 "2024-12-03T22:50:53Z")
has any1 is the USA actually gotten 1 yet? how long was the wait? ---
**Author:** ![Kru](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kru/32/526800_2.png) [@Kru](https://forums.zwift.com/u/Kru)\ **Post date:** [December 3, 2024, 11:25pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/31 "2024-12-03T23:25:28Z")
I’m pretty sure a order went out in November for the US? ---
**Author:** ![dennis\_anderson](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/dennis_anderson/32/153193_2.png) [@dennis\_anderson](https://forums.zwift.com/u/dennis_anderson)\ **Post date:** [December 4, 2024, 2:06am UTC](https://forums.zwift.com/t/jet-black-victory/638919/32 "2024-12-04T02:06:57Z")
I ordered mine 11.24 24. They said mid to late January. Hope it’s earlier than that. ---
**Author:** ![Kru](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kru/32/526800_2.png) [@Kru](https://forums.zwift.com/u/Kru)\ **Post date:** [December 4, 2024, 4:01am UTC](https://forums.zwift.com/t/jet-black-victory/638919/33 "2024-12-04T04:01:48Z")
I got this email Hello Brandon, Thank you for your reply. We are glad to hear that you were able to locate the order confirmation. Currently we have been informed that the shipment is due to dock in the port around the 8th December. Once the shipment has arrived, it will take a further 5-7 days to unpack and prepare for domestic delivery. Please find below the estimated delivery time frame once your order has dispatched via local courier. Please keep in mind that there may be delays due to Christmas closures/ domestic distribution delays which is customary around these holiday periods in the US. **Delivery Time Frame once unpacked and labelled.** West Coast – 3-4 days Mid West – 7-10 days East Cost – 10-14 days Kind Regards **The JetBlack Team** ---
**Author:** ![Kru](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/kru/32/526800_2.png) [@Kru](https://forums.zwift.com/u/Kru)\ **Post date:** [December 4, 2024, 4:04am UTC](https://forums.zwift.com/t/jet-black-victory/638919/34 "2024-12-04T04:04:42Z")
With that being said. It does worry me here in the US like others have said on customer service and repairing if something were to happened. I wish Tacx neo would just get on the virtual shifting bandwagon. Problems would be solved in order to get the ride. ---
**Author:** ![David\_Stark](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/david_stark/32/438272_2.png) [@David\_Stark](https://forums.zwift.com/u/David_Stark)\ **Post date:** [December 10, 2024, 6:48pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/36 "2024-12-10T18:48:44Z")
I got another email from jet black about my order (in Canada), hopefully I’ll get it this year. > In a previous email, we communicated an estimated delivery date of December 6 based on the information available at the time. However, delivery has been further delayed. > The good news is that the trainers are now officially en route to our warehouse. We currently estimate their arrival on December 18. Please note that, due to the nature of transportation, this date is subject to change. > Our team is prepared to process all orders as soon as the product arrives. ---
**Author:** ![bikeman](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/bikeman/32/80834_2.png) [@bikeman](https://forums.zwift.com/u/bikeman)\ **Post date:** [December 13, 2024, 2:29am UTC](https://forums.zwift.com/t/jet-black-victory/638919/37 "2024-12-13T02:29:05Z")
I’m ordered in August so I’m in the first shipment to the US. I got an email 2 & 1/2 days ago that said they’ve created a shipping label and that completes the order. Still no tracking number with FedEx. Like everyone else, I paid in full when I ordered. It’s now almost 4 months and the trainer has not been shipped. Order at your own risk. No risk on Jet Black’s end. They got your money. ---
**Author:** ![XavierC](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/xavierc/32/484870_2.png) [@XavierC](https://forums.zwift.com/u/XavierC)\ **Post date:** [December 13, 2024, 2:24pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/38 "2024-12-13T14:24:05Z")
> [@Kru](#): > > I wish Garmin would just get on the virtual cycling Have you tried the “QZ app” that should provide virtual shifting to any trainer? ---
**Author:** ![Rob\_H2](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rob_h2/32/543295_2.png) [@Rob\_H2](https://forums.zwift.com/u/Rob_H2)\ **Post date:** [December 18, 2024, 5:09pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/39 "2024-12-18T17:09:47Z")
Just Received my jet black victory trainer which i ordered back in October and was worth the wait 🙂 im in the UK ---
**Author:** ![Mike\_22W](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/mike_22w/32/538734_2.png) [@Mike\_22W](https://forums.zwift.com/u/Mike_22W)\ **Post date:** [December 18, 2024, 5:17pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/40 "2024-12-18T17:17:01Z")
Got mine today. Having some teething issues tho. Connect via WiFi = no watts transmitted. Plays connected. No virtual shifting. Zwift click updated. Now dead. Not the best start and struggling to know how to fix anything. ---
**Author:** ![Rob\_H2](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rob_h2/32/543295_2.png) [@Rob\_H2](https://forums.zwift.com/u/Rob_H2)\ **Post date:** [December 18, 2024, 5:21pm UTC](https://forums.zwift.com/t/jet-black-victory/638919/41 "2024-12-18T17:21:46Z")
Have updated the trainer firmware ? [Previous page](https://forums.zwift.com/t/jet-black-victory/638919.md?page=1) [Next page](https://forums.zwift.com/t/jet-black-victory/638919.md?page=3)