Is Zwift email support down?

Ive been emailing Zwift for two days now but not have recieved a single reply.

My issue was about me paying for premium but my account is still basic.

Hi @Paolo_Clinxr

Welcome to the Zwift Forum.

I assume your e-mail is still in the backlog since it was weekend in the USA.

I don’t know about basic and premium subscriptions. Zwift only has one type of subscription. What are you missing in your subscription.

I really hope theyll fix my concern now weekend is over.

Basic means the one that is free (trial) and premium is the that one includes money.